Associate Software Support Specialist (Hybrid, Columbus, GA) - Togetherwork

Note: This role is located onsite at our Columbus, Georgia office 3 days per week.

Job Summary 

The Associate Software Support Specialist provides phone and email support for Togetherwork customers in our Higher Education vertical. In addition, this individual promotes quality, service, and growth, while helping clients with time sensitive questions.  

Responsibilities 

Customer Support

• Provide Tier I software support to clients on an as needed basis.
• Respond to emails immediately upon receipt and quickly assist clients with time sensitive questions.
• Maintain a thorough knowledge of Togetherwork software and its functionality.
• Acquire and maintain an understanding of clients and their application to best meet their needs.
• Assist clients with questions, problem-solving and system or reporting issues.
• Interpret and forward employee and client requests, concerns, and ideas regarding system enhancements appropriately.

Technology

• Promptly test and troubleshoot reports of bugs, errors, and data issues upon client notification.
• Report bugs and issues through the appropriate channel.

Requirements 

• High School Diploma 
• Strong problem-solving and analytical skills 
• Excellent communication skills, both verbal and written 
• Ability to work independently and collaboratively in a fast-paced environment
• Customer-focused attitude with a commitment to delivering exceptional services 

Preferred

• 1 year of experience working in a customer or software support/services role
• Experience with Zendesk

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability.
• Basic Life 
• 401(k) option with 100% company match up to 4% 
• Flexible paid personal/vacation time built on mutual trust and accountability.
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Onsite: $13-$14 hr.  

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.