Associate Specialist, Accounts Receivable - Hybrid - XPO
North Richland Hills, TX 76180
About the Job
What you’ll need to succeed as an Associate Specialist, AR at XPO
Minimum qualifications:
- Excellent written and verbal communication
- Able to prioritize and manage multiple responsibilities
- Solid attention to detail, goal-oriented and able to build strong relationships with customers and other departments
Preferred qualifications:
- High school diploma or equivalent
- 1 to 3 years of collections or customer service experience
- Microsoft Office with intermediate Excel skills (v-lookup and pivot tables)
- Previous collections software experience (HighRadius or GetPaid preferred)
- Mainframe or ERP (Oracle preferred) experience
- Able to read, translate and understand contractual agreements
- Experience pulling, manipulating and analyzing large amounts of data
About the Associate Specialist, AR job
Pay, benefits and more:
- Competitive compensation package
- Full health insurance benefits are available on day one
- Life and disability insurance
- Earn up to 13 days of PTO over your first year
- 10 paid company holidays
- 401(k) option with company match
- Education assistance
What you’ll do on a typical day:
- Answer inbound calls from customers in a fast-paced, goal-oriented collections department
- Proactively use resources to research, resolve and respond to complex customer issues including, but not limited to pulling reports and analyzing data
- Identify collections issues and forward them to cross-functional departments for resolution
- Provide customers with supporting documents and other correspondence to resolve delinquent and/or disputed balances
- Perform uploads and downloads of data to various customer portals/websites
- Have effective conversations with customers to identify what they need to pay for services rendered
- Deliver exceptional customer experience in all interactions through inbound and outbound communications with both internal and external customers to meet organizational goals
#LI-Hybrid
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.