Associate Specialist, Compliance, AbbVie, Mettawa, IL - AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

The Associate Specialist, US Commercial Compliance, OPENDOOR team assists customer-facing personnel in overcoming credentialing challenges to obtain and maintain compliant access to their customers.  

Responsibilities:

• Provides daily customer service for hospital credentialing and support requests.
• Accountable for monitoring, prioritizing and triaging individual email boxes to provide responses in a timely and accurate manner.
• Responsible for maintaining OPENDOOR portal, including adding new policies, building hospital systems, and updating documents or guidance as appropriate.
• Provides one-on-one or small group training on credentialing processes, vendor credentialing portals, and leveraging OPENDOOR website.
• Reviews and assesses hospital policies before representative signature, evaluating language, and escalating to manager as appropriate.
• Assists with on-site credentialing activities as requested (annual flu shots and TB testing), and engages with customer-facing representatives, to promote OPENDOOR brand.
• Works cross-functionally with Talent Acquisition and other relevant internal partners in obtaining credentialing requirements (e.g., background checks, insurance documents).

• BA/BS required or equivalent professional work experience in customer relationship management/customer service, 2+ years in the pharmaceutical or related industry preferred
• Ability to multi-task and work within timelines. Ability to organize and prioritize individual work-flow.
• Proven track record of teamwork, adaptability, innovation, initiative, and integrity.
• Strong organizational, process-oriented, written and oral communication, and inter-personal skills required.
• Basic to intermediate knowledge and experience with Microsoft Office Suite, Outlook, Adobe Acrobat, and SharePoint.
• Previous experience with Salesforce.com or Veeva platforms desired, but not required.
• Previous experience with supporting Hospital Credentialing, Pharmaceutical and/or Medical Device personnel desired, but not required.

At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity and affirmative action employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic. If you would like to view a copy of the company’s affirmative action plan or policy statement, please email CorpJat_ABV@abbvie.com.

Job Grades are determined by the country in which the payroll is based.
 

Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Keyboard use (greater or equal to 50% of the workday

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html