Associate Specialist, Vending Machine Services - Carvana

About Carvana

If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...

• Search and browse our inventory of over 20,000 vehicles that we own and certify.
• Narrow down search results using highly intelligent filtering tools/components.
• View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.

• Secure financing in minutes using Carvana’s in-house service or their own bank.

• Interact with GUI components to easily customize loan length, down payment, and monthly payment.
• Generate, upload, and eSign all documents online (no ink necessary).
• Schedule front door delivery or pick up at one of our vending machines.
• Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).

For more information on Carvana and our mission, sneak a peek at our company introduction video or learn more about what it’s like to work here from the people that already do. 

This role is remote and has up to 60% travel

About the team and position

We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges, and juggle many assignments at once.

"Where hardware meets software," our new Car Vending Machine Support Specialist will bridge the gap between Tech Support, Industrial Solutions, and Software Engineering. We're looking for someone with an interest in mechanics and robotics who also happens to dig programming and scripting. You will be involved in the full customer experience of vending a car and have the longest job title of anyone you know.

Internal candidates with vending machine experience are strongly preferred.

What you’ll be doing

• Support our External Customer Advocates with automation technology issues that arise within our vending machines by handling live phone and Slack support for potential support tickets in an effort to provide rapid resolution
• While not handling live phone support calls, help complete outstanding support feature requests in the queue
• Document and provide feedback on problematic trends and patterns associated with support
• Provide assistance with weekend troubleshooting
• Gain OSHA 10 certification (If required)
• Up to 50-75% of time spent on travel to vending machine, and inspection center locations
• Assist with events at our Vending Machine locations

• Building familiarity with all the behind the scenes systems and components of the Car Vending process
• Assist with on site maintenance of automated system components.
• Other duties as assigned.

What you should have

• MacGyver-esque (yep, it's a word) mentality when approaching problems 
• Crazy good technical troubleshooting skills
• Fantastic communication skills. Read it again...we're serious.
• Knowledge of how to use a ticketing system and how to document procedures
• No fear of hand tools
• Understanding of mechanical systems (perhaps you've worked on a car before?)
• Know what Ohm’s law is
• Self motivating with excellent time management skills
• Comfort with one-on-one interactions and training
• CompTIA A+ certification is a plus!
• OSHA 10 is a plus!
• Strong desire to learn and build familiarity with new and existing systems

What we’ll offer in return

• Full-Time Salary Position with a competitive salary
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skill set and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• A seat in one of the fastest-growing companies in the country

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.
• Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Must be able to carry and transport up to 70 pounds up to 20 feet.
• Requires excellent visual acuity and manual dexterity.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.