#131475 Asst. Manager- Parking Operations Field Services

DESCRIPTION

Under general supervision of the Field Services Manager, serves as the Transportation Services department representative and liaison to various campus departments and organizations, as well as the general public with regard to parking, operational and field services that include special event parking, compliance and valet operations. Oversees, supervises and coordinates the work of special events parking, parking compliance (enforcement of parking regulations and the issuance of parking violation citations) and valet operations.

Ensures staff watch for and reports unusual or criminal activity and other safety/ security issues. Supervises the enforcement of parking regulations through appropriate issuance of parking warnings or citations. Supervises the physical use and enforcement of over 18,000 parking spaces in a large and complex parking system at UC San Diegos campus and multi-site medical centers. Monitors state and local laws and rules that govern parking for changes and recommends advocacy efforts or university policy changes to preserve operating authority and efficiency.

Develops, plans and controls an operating budget of $1.6 Million and annual citation revenues in excess of $2 Million. Manages the financial resources of Parking Operations Field Services, which also includes assisting in the preparation of annual operational and capital budgets and expenditure oversight. Oversees purchasing functions for the division.

Plans, develops and implements basic marketing and / or sales strategies on behalf of Transportation Services. Responsible for handling customer service issues for; event parking planning, coordination and collaboration; staffing; and information dissemination. Coordinate special events parking services, which includes planning and coordination of parking for all routine on-campus events, assisting with large scale or high profile events such as Commencement, Regents Visit, Governor Visits, and large concerts. Ensures staff are current on campus events and services, and provide the most up to date and accurate information when they are traveling around, or parking on campus. Provides leadership in the implementation of innovative, state-of-the-art customer services and events management systems to ensure customers have a positive experience when parking on campus for events. Manages, plans, and implements efforts which promote continuous process improvements and ensures the most effective utilization/allocation of resources for all events.

Oversees Valet Operations for UC Medical Centers and Assigned Locations.

Supervises and coordinates the work of special events parking and parking compliance staff. Directs subordinates to complete assignments using established guidelines, procedures, and policies. Requires full knowledge of functional responsibility for assigned area.

QUALIFICATIONS

• Working knowledge of UC parking policies and procedures or equivalent experience in transportation, parking/events, public administration, mobility transportation or a combination of these. Demonstrated management and supervisory experience; ability to direct, supervise and coordinate a large, complex and multi-site parking system; must have at least five years demonstrated experience in parking operations including at least two years in a supervisory capacity. Experience designing, monitoring and evaluating parking and/or customer service programs, focusing on continuous improvement in quality and service. Proven ability to long range plan and forecast and provide ideas and strategies to senior leaders and peers. Experience designing, monitoring and evaluating parking and/or customer service programs, focusing on continuous improvement in quality and service. Proven ability to long range plan and forecast and provide ideas and strategies to senior leaders and peers. Ability to make exceptions to established procedures based on sound judgement and individual circumstances.

• Demonstrated leadership skills in mentoring and advising employees. Actively cooperates and supports the work of others. Actively cooperates and supports the work of others. Solid supervisory skills with ability to motivate staff and create positive team oriented work environment. Ability to train, supervise, delegate, monitor and evaluate staff performance. Ability to manage and supervise staff in a busy, multi-shift, customer service and cash handling operation. Demonstrated experience effectively handling difficult/sensitive situations, public relations problems and complaints. Ability to interact diplomatically, tactfully, effectively with diverse groups of people in person, on the telephone, by two-way radio and electronically in a courteous, helpful manner. Demonstrated strong oral communication skills.

• Interpersonal skills to effectively motivate others to achieve goals. Develops and maintains rapport and professional relationships with assigned staff, peers, multidisciplinary team members, management. Ability to establish cooperative working relationships with internal and external customers/contacts at all levels including medical center administration, campus departments, student organizations, community representatives, front line customer service staff, management staff, and vendors. Demonstrated written communication skills to prepare concise, logical, grammatically correct analytical reports, correspondence, operating procedures and job descriptions. Ability to coordinate and chair meetings and make presentations to provide a variety of information on Parking and Commuter Services policies and procedures. Excellent customer service skills; ability to interact professionally, positively and effectively with diverse groups of people in person, on the phone, by two way radio and electronically.

• Working knowledge of parking procedures and enforcement and ability to guide employees. Knowledge of resource management concepts and UC policies related to parking services. Excellent problem solving skills including ability to analyze information, practices, procedures, problems and situations to recognize alternatives and consequences, including complex administrative, parking, event and/or customer service issues. Ability to negotiate a mutually agreeable solution to a conflict between individuals and/or organizational units.

• Organizational skills to coordinate staff schedules and unit operations. Customer service orientation to quickly address questions or issues and resolve customer complaints. Experience directing groups of people, delegating work, supervising and providing a work environment conducive to the motivation of subordinates and service provision to customers

• Verbal and written communication skills to explain program polices and processes, actively listen and advise. Demonstrated written communication skills to prepare concise, logical, grammatically correct analytical reports, correspondence, operating procedures and job descriptions. Ability to coordinate and chair meetings and make presentations to provide a variety of information on Parking and Commuter Services policies and procedures.

• Ability to effectively manage multiple priorities and execute plans to meet deadlines. Strong organizational and time management skills. Ability to work independently and effectively with conflicting demands, changing priorities and heavy workloads to establish priorities and accomplish departmental goals and objectives.

• Proficient in operation of web-based parking related systems and office software. Demonstrated skill in operating a Personal Computer utilizing programs such as: Windows XP, Word for Windows, Excel, Access, and other network programs such as electronic mail and electronic calendar. Demonstrated skill and ability to understand the use of relational databases to facilitate working with Information Systems personnel to identify application needs. Demonstrated experience in the use of a network and automated customer database. Demonstrated skill in database management.

• Demonstrated knowledge and skill in determining parking facility requirements and maintenance programs. Experience in developing traffic flow and manipulation for large events.

• Proven experience handling and successfully solving difficult internal administrative problems; service complaints and/or public relations issues. Proven ability to maintain professional stance in sensitive or emergency situations.

• Ability to support the tenets of the "Principles of Community", the Transportation Services Department and all other campus community members.

• Ability to stay abreast of state and local laws and rules governing parking for changes and recommend advocacy efforts or university policy changes to preserve operating authority and efficiency.

• Proven experience providing operational support for all front-line staff. This includes preparing for shift changes, kiosk openings/closures, managing the distribution and collection of accountable items, organizing and transporting staff to/from assigned work locations, managing and maintaining security policies and procedures, and managing the communication of critical information

SPECIAL CONDITIONS

• DMV/FBI/DOJ background checks and clearances required prior to employment.

• Must possess and maintain a valid California Driver License with ability to operate university vehicles.

• May be required to work overtime as necessary.

• May be required to participate in DMV Pull Notice Program.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of Californias Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
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