ASST SHIFT MGR - TABLE GAMES - Hard Rock International (USA), Inc.

Responsible for the leading the day to day operation of the Table Games Operation.

• Administers the entire operation of an assigned gaming area in compliance with Commission
• Safeguards assets.
• Oversees all transactions in gaming area and reports any outstanding or irregular play to the Table Games Shift Manager.
• Maintains integrity of equipment as well as replacement of damaged or defective cards/dice.
• Ensures proper Cash Transaction Reporting.
• Instructs subordinates in daily performance of their required duties. Reviews Table Games’
• Supervisors and Dealers’ progress and continues training through constructive instruction and
• Tracks and records proper win/loss figures of gaming area for Table Games Shift Manager and is responsible for scheduling team members for the appropriate table games.
• Communicates effectively on a professional level all pertinent gaming information to fellow team members.
• Handles guests’ concerns quickly and efficiently.
• Signatory ability includes the following:
• Fill Request.
• Credit Request.
• Fill Slip.
• Credit Slip.
• Front Money/Marker Request.
• Markers issuance.
• Table Game Inventory form - opener and closer.
• Key logs as prescribed in ICS.
• Progressive Payout Slip.
• Card and Dice Inventory Log.
• Currency Transaction Report.
• Authority to issue complimentary services within approved guidelines.
• Error slips.
• Table ratings.

Access to restricted areas includes the following:

• Table game pit area.
• Cards and dice (storage and pit stands).
• Keys as prescribed in ICS.
• Automated system as required and authorized to perform job duties.
• Surveillance room.
• Guest Cash Transactions.
• Gaming Equipment Room.

• Knowledge, Skills & Abilities

  • Literate and fluent in English
  • Demonstrated ability to communicate effectively, both verbal and written
  • Demonstrated ability to deal effectively with employees at all levels
  • Strong organizational and analytical skills
  • Computer literacy
  • Ability to handle complex and emotional issues
  • Acts as a role model to other employees and always leads by example
  • Adheres to all regulatory, company and department policies and procedures
  • Must project professionalism and possess excellent verbal and written communication skills
  • Professional appearance
  • Team player

   

  Education and Experience

  • Bachelor’s degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.
  • Minimum of five years table games experience with progressive supervisory/management experience required.

   

  Required Certification/License

  Ability to obtain a Gaming Occupational License within the State of Ohio

Physical Demands and Work Environment