AST DIR, Academic Support Svcs - University of Florida

AST DIR, Academic Support Svcs

The Opportunity

The Assistant Director of Academic Services reports to the Director of Operational Services within the Office of the Teaching and Technology. Responsibilities encompass supervising a team that supports student recruitment and enrollment, analyzing program policies, implementing functional procedures, invoicing clients for enrollment services provided, and building relationships with various campus partners. Additionally, the role involves managing administrative tasks related to the Flexible Learning Program, ensuring alignment with program objectives. The Assistant Director also handles sensitive student communications and collaborates with various UF offices to provide additional support to enrolled students. This role requires considerable discretion and problem-solving skills. The position supports UF’s mission by providing proactive services to support academic programs as needed.

The essential functions of the position are as follows:

RECRUITMENT, REGISTRATION AND RETENTION:

Recruitment:

• Recruit and evaluate prospective UF applicants for partner programs and Flexible Learning Program.
• Manage and assist applicants through the application process.
• Build applicant sources by researching, contacting, and networking.
• Communicate with leads and former students to gauge interest and encourage applications.

Registration:

• Oversee student onboarding operations, including course registration.
• Manages the opening and closing of Flexible Learning courses.
• Collaborate with campus entities for streamlining the enrollment process for students.

Retention:

• Monitor applicants’ progress and ensure completeness of applications.
• Develop candidate and current student relationships.
• Enforce program policies and resolve student concerns.

MANAGING PROCESSES & WORKFLOWS:

Daily Administrative Duties and Coordination:

• Oversee day-to-day operations for the Enrollment Services team.
• Lead daily operations of the Flexible Learning program.
• Resolve complex and time-sensitive problems, coordinating with instructors as needed.
• Recommend and implement process and work environment improvements.

Reporting and Decision-Making:

• Provide analytical and well-documented reports.
• Assess and utilize reports for short and long-term decision-making and planning.

Record Keeping and Financial Processes:

• Maintain student records in Salesforce and Quottly.
• Complete invoicing processes each term.
• Complete Instructor Contact Hour Report (AAR Reporting) each term.
• Process monthly instructor payroll for Flexible Learning Program.
• Manages Flexible Learning instructors onboarding process including HR 600’s 

Course Development and Marketing Support:

• Create and maintain a system for course development agreements, certifications, and enrollment approvals.          
• Support the creation of print and digital marketing materials.
• Contribute to strategic program initiatives and marketing efforts.

STRATEGIC DEVELOPMENT AND PARTNERSHIPS

• Assist in developing the strategic direction of the Flexible Learning program.
• Partner with the Director, Operational Services to create cross-campus relationships and increase course offerings.
• Work with the Director of Operational Services to identify new program growth opportunities.
• Maintain and manage relationships with current program partners and stakeholders.
• Coordinate directly with stakeholders to carry out responsibilities within the functional area.
• Act as the lead communication contact for programs.
• Communicate with various campus offices to increase program visibility and cross-campus relationships.
• Ensure appropriate, accurate, and prompt communication.
• Assist in developing messaging for marketing materials, press releases, articles, and social media posts.
• Relate specific student interactions to broader marketing strategies.
• Create and maintain enrollment databases, communication templates, and other references for partner programs.
• Provide coaching and leadership to other Enrollment Services team members.

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$ 75,000- $85,000 annually

Exclusive Perks and Benefits

Enjoy stability and support with UF’s unique range of benefits and opportunities. With a robust healthcare package, generous leave policies, retirement planning, and professional development, you can achieve a healthy work-life balance, plan for your future, and advance your career.

Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.

Master’s degree in an appropriate area and two years of relevant experience; or a bachelor’s degree in an appropriate area and four years of relevant experience.

• Demonstrated experience in enrollment management, student recruitment and customer service.
• Ability to work in fast-paced, deadline and goal driven environment
• Ability to work with a range of constituents; demonstrated experience working effectively with a team.
• Strong organization, communication and interpersonal skills
• Strong analytical and attention to details skills
• Experience maintaining confidential data
• Experience using Microsoft Word, Excel, PowerPoint, Adobe Acrobat, and SharePoint
• Experience working in PeopleSoft SIS, Slate, Salesforce’s Customer Relationship Management (CRM)

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.