At Home Liaison - Hackensack Meridian Health

How have you impacted someone's life today?  At Hackensack Meridian Health our teams are focused on changing the lives of our patients by providing the highest level of care each and every day. From our hospitals, rehab centers and occupational health teams to our long-term care centers and at-home care capabilities, our complete spectrum of services will allow you to apply your skills in multiple settings while building your career, all within New Jersey's premier healthcare system. 

At Hackensack Meridian Health at Home, we recognize our full- and part-time benefit eligible team members by offering a Total Rewards package including comprehensive Health Benefits, generous Paid Time Off, Travel Reimbursement as well as an investment in your future with a 401(k) match and Tuition Reimbursement. Per Diem team members are eligible to participate in the 401(k) match and Travel Reimbursement. At www.TeamHMH.com, you’ll find the information, resources and tools that will help you to be successful at HMH. From great benefits and innovative wellness programs, to robust learning and development opportunities, we continue to cultivate an exceptional work environment where you can do the kind of work that leads to fulfillment and professional growth.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of one (1) year of customer service experience.
• Proficient in Microsoft Office Suite.
• Strong Customer Service Skills.

Education, Knowledge, Skills and Abilities Preferred:

• Homecare Experience.
• Sales Experience.
• Two (2) to Four (4) Years Healthcare Experience.

Represent the organization and perform initial introduction to all service lines and products.  Identify opportunities for cross selling to offer services necessary to meet patient needs.  Gather external facilities patient information from the charts and computer systems and send to Central Intake. (Hospital Liaison will assist in gathering and sending documentation when requested.)  Deliver durable medical equipment (DME) and instruct patients/families in its use.  Assist in the face to face process by obtaining and sending documents.

• Gather specific patient information from charts and computer systems and forward to Central Intake for data entry (processing).
• Provide information, answer all questions, deliver appropriate collaterals to educate and promote the organization.  Identify opportunities to cross sell the organization product lines to all patients/families.
• Develop ongoing relationships with case managers, social workers, physicians and all other staff members through demonstration of optimum customer service skills.  Build relationships with referral sources to ensure that patients will receive seamless services from the organization.
• Assure communication with organization operations is timely and appropriate.  Utilize tracking system to follow up on pending cases.  Assume ownership to assure delivery of services meet customer and referral source expectations.
• Act as liaison between patient and the organization team as initial representative meeting with patient/family face to face to welcome and explain the organization product lines.  Maintain exemplary customer service by providing understanding and responding to the needs of patients/families.
• Process DME (Hospitals Only).  Assist with collecting and sending DME documentation when requested.  Deliver DME and instruct patients/families in its use.
• Assist in obtaining and sending the signed face to face forms.
• Other duties and/or projects as assigned.  Respond to needs of the department by performing duties/tasks assigned to assure departmental functions are performed when staffing challenges are encountered.
• Adheres to HMH's Organizational competencies and standards of behavior.
• Lifts a minimum of 10 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 4 hours a day.