At Your Service Agent (PBX Operator) - The Lytle Park Hotel

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Are you a born performer?  Are you an “Expert” in your craft?  Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else?  If so, then The Lytle Park Hotel could be just the place for you!   Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you!

The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass!

We are seeking a committed and passionate hospitality professional to provide top quality service as At Your Service Agent. The Expert will operate the Hotel switchboard, in an efficient, professional and courteous manner, maintaining Five Star Service Standards. The Expert will respond to guest inquiries in regards to Hotel Information, Dining Information, and direct calls as appropriate to the Hotel personnel.

The primary responsibilities for the At Your Service Agent will include but are not limited to:

• Uses private branch exchange (PBX) switchboard to connect interoffice and house calls.
• Answers, screens, and routes outside and in-house calls, in an efficient manner, maintaining standards.
• Keeps record of requests placed by guests and ensures requests are completed.
• Operates radio system to relay in-house messages and information.
• Inputs wake up calls.
• Places welcome calls to guests.
• Understands and can react to emergency situations and procedures.
• Utilizes PBX and front office computer system.
• The smooth functioning of the entire hotel telephone system relies upon the ability of the telephone operators to properly handle all outgoing, incoming and internal telephone communication.
• Initiate the positive guest experience with the hotel.
• Relied upon to coordinate emergency communications to the fire and emergency response units.
• Understand all hotel emergency procedures and coordinate communications during fire, health and elevator emergencies.
• Accept all messages for in house, expected arrival and function guests and ensure their efficient and timely distribution.
• Review daily listings of upcoming hotel events.
• Develop general hotel operational background to provide information to guests.
• Report telephone related problems to Front Office Manager.
• Assist guests with dialing instructions as requested.
• Accept time and charges from outside operators; deliver to Front Desk to ensure the timely posting of these charges to the guests account.
• Process paperwork as directed during off peak periods.
• Complete competitive survey on a daily basis.
• Maintain neat and orderly work area.

Experts at The Lytle Park Hotel must possess our core values to assist with realizing our mission of Honored Hospitality.

• Positive
• Genuine
• Honorable
• Caring
• Passionate
• Open Minded

Must have at least one (1) or more years of related guest experience, with experience in Hospitality preferred.

The Lytle Park Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.