At Your Service Agent - The Belgrove

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Welcome to the The Belgrove, a distinguished new property in the Pyramid Global Hospitality portfolio set to open this year as a 4-Diamond resort. Located in the heart of West Palm Beach, our resort will feature 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience.

At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer various positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today!

Do you embody a refined yet approachable demeanor, with a commitment to delivering an unparalleled guest experience? Do you want to be a part of a hotel that is deeply connected to the local heritage and natural beauty of West Palm Beach? If so, then The Belgrove Resort could be just the place for you! Join our team and bring your charm and grace to create memorable moments for every guest. 

The succesful candidate will operate the Hotel switchboard in an efficient, professional, and courteous manner, maintaining Five Star Service Standards. The Expert will respond to guest inquiries about Hotel Information, Dining Information, and direct calls appropriate to the Hotel personnel.  

The primary responsibilities for the At Your Service Agent will include but are not limited to: 

• Uses private branch exchange (PBX) switchboard to connect interoffice and house calls. 

• Answers, screens, and routes outside and in-house calls, in an efficient manner, maintainingstandards.  

• Keeps record of requests placed by guests and ensures requests are completed. 

• Operates radio system to relay in-house messages and information. 

• Inputs wake up calls. 

• Places welcome calls to guests. 

• Understands and can react to emergency situations and procedures. 

• Utilizes PBX and front office computer system. 

• The smooth functioning of the entire hotel telephone system relies upon the ability of the telephone operator’s to properly handle all outgoing, incoming, and internal telephone communication. 

• Initiate a positive guest experience with the hotel. 

• Relied upon to coordinate emergency communications to the fire and emergency response units. 

• Understand all hotel emergency procedures and coordinate communications during fire, health, and elevator emergencies. 

• Accept all messages for in house, expected arrival and function guests and ensure their efficient and timely distribution. 

• Review daily listings of upcoming hotel events. 

• Develop general hotel operational background to provide information to guests. 

• Report on telephone-related problems to Front Office Manager. 

• Assist guests with dialing instructions as requested. 

• Accept time and charges from outside operators; deliver to Front Desk to ensure the timely posting of these charges to the guest's account. 

• Process paperwork as directed during off-peak periods. 

• Maintain neat and orderly work area.

Must have at least one (1) or more years of related guest experience, with experience in Hospitality preferred. 

In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:  

• Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.  

• Demonstrated ability to work cohesively with a team.  

• Ability to exercise sound logic and judgment in evaluating situations and utilizingappropriate resources.  

• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.  

• Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.  

• Must have experience in all Microsoft Office suite products.