Attractions Supervisor - Peppa Pig Theme Park

We are seeking a dynamic and passionate individual to join us as an Attractions Supervisor, the guardian of unforgettable experiences for our guests. If you have boundless energy, a love for hospitality, and a natural talent for leading enthusiastic teams, then this is your chance to shine!

Key Responsibilities:

• Working closely with the operations management team to create, implement, drive, maintain, and exceed KPI (key performance indicators) experience targets for the operations department.
• Ensure the safe operation of all rides while maintaining compliance with all Merlin Entertainments, State and Federal rules, regulations, and guidelines.
• Conduct ride training ensuring the highest possible standards of guest service, presentation, technical operation, and safety in all operational areas of the attraction.
• Understand risk assessments within attraction and ensure reporting of any new risks to the appropriate line manager.
• Assumes the position of duty manager and site controller in a rotation with operations management, ensuring the highest possible standards of guest service, presentation, technical operation, and safety in all operation areas of the attraction.
• Trained to cover all commercial and guest experience operations.
• Handle administrative duties including payroll, recognition platforms, schedules, recordkeeping, performance tracking documents, and personnel files.
• Support special events as assigned including character offsite requests, partnership events, and internal park events.
• Ensure the operational team consistently fulfills its responsibilities, fostering collaboration with the entertainment team and supporting a smooth transition into daily operations.
• The above list is not exclusive or exhaustive and may require undertaking tasks as may be expected within the role's scope and grading.
• Perform other duties as assigned.

Education and Experience:

• Two years of experience in a supervisory position, preferably in operations of either a visitor attraction, theme park, museum, leisure, hotel, or theatre environment.
• Must have the ability to pass and maintain a Peppa Pig Theme Park-provided CPR and Lifeguard Instructor training. 
• Experience in dealing with guests in difficult situations and maintaining the highest level of service in high-pressure situations.
• Experience in a training position preferred.
• Knowledge of Microsoft Excel, Outlook, and Word.
• Excellent communication and motivational skills.
• Proven ability to work on multiple projects simultaneously.
• Must be willing to work flexible hours, including morning, evenings, holidays, and weekends to support site operations.