Audio Services Manager - Montvale, NJ - Georgia IT Inc.
Montvale, NJ
About the Job
Audio Services Manager
Location: Montvale, NJ
Position Type: Contract
Rate: DOE
Duties:
Location: Montvale, NJ
Position Type: Contract
Rate: DOE
Duties:
- Provide day to day support and implementation for all of the below systems:
- Cisco Unified Communications Manager
- Nectar Technologies
- Oracle Clients
- Cisco Unity Connection
- Avaya Communication Manager
- Starfish
- SIP
- Cisco Voice Gaterways
- Audio Codes Devices
- Cisco PCCE, Calabrio, Finesse
- Skype for Business Enterprise SErvices
- Provisioning
- Manager for technical support and implementation in the following: CUCM, Unity Connection, Avaya Communications Manager, Modular Messaging, VG224/204, IP Communicator; Provisioning, Capacity, Cisco Voice Gateways, SRST and call center support including Cisco PCCE, CUIC, Calabrio, Finesse, SIP, Skype for Business Enterprise Services and Nectar technologies.
- Provides technical training and knowledge base for other team members.
- Produces documentation for all VoIP, Contact Center and Skype for Business technologies.
- Working knowledge of CER, Avaya Site administration and RTMT.
- Responsible for delivery of end results from turnkey solutions.
- Support for 1st level support as needed.
- Assist in problem management in regards to voice systems.
- Research, test and implement new features to help with user productivity.
- Serve as SME on incidents for voice troubles.
- Develop and provides training to end users on respective voice services and systems. Supports business customers in the implementation, maintenance and support of all elements of the infrastructure.
- Responsible for the delivery of end results focused on operational excellence.
- Research quality of calls for Skype for Business through Nectar technologies.
- Report on quality of calls for Skype for Business through Nectar technologies.
- Works independently and leads problem determination efforts requiring assistance from cross functional teams for the most complex situations.
- Implement changes for change management as applicable for all voice technologies.
- Maintain Solar Winds database for monitoring purposes.
- On call rotation.
- SIP provisioning and submission of orders.
- SIP reporting and metrics.
- BBA preferred in related technologies.
- Cisco certification preferred
Source : Georgia IT Inc.
