Audio Video Technician/ Tier 1 Network Support - MOEbiz

As a combined Tier 1 Network Support Technician and Audio Video Technician, you will play a crucial role in ensuring the smooth operation of our network and A/V systems. You will provide first- level technical support, perform A/V installations, assist with VoIP phone systems installations, and maintain our technology infrastructure. This position requires a combination of network and audio-video skills to support our clients effectively. The ideal candidate will have experience in installing and supporting audio-video and network.

Key Responsibilities:

Audio Visual Technician:

• Install, configure, and maintain audio, video, and network systems for commercial clients.

• Perform site surveys to assess installation requirements.

• Run and terminate cables, including Cat5/6, coaxial, and speaker wire.

• Mount and install audio-video equipment, such as projectors, speakers, TV's, and control systems.

• Troubleshoot and resolve technical issues related to audio-video.

• Provide on-site and remote support to clients.

• Collaborate with team members and clients to ensure project requirements are met.

• Document installation processes and maintain accurate records.

• Stay updated on latest industry trends and technologies.

Network Technician:

• Provide Tier 1 technical support for network related issues.

• Maintain and repair client network operating systems, cabling infrastructure and other related components.

• Assist with client Network Management activities.

• Basic hardware, software, VoIP repair and maintenance.

• Install new printing/copying equipment on customer networks, including scanning and printing functions.

• Maintain MOEbiz network and related back-office systems.

• Maintain records of completed work and in-progress systems installations; all tickets entered into MOEbiz systems.

• Work directly with Managed Services team to develop customer infrastructure plan.

• Microsoft 365 basic/intermediate administration.

• Reset domain user's passwords.

• Assist other departments in routine/special assignments.

Expectations of the job:

• Basic active directory knowledge.

• Maintain focus and attention to detail while performing onboarding and service activites.

• Troubleshoot network issues, connectivity, printing resolution, and scanning issues.

• Assist with development of technology roadmaps for implementation at customer sites.

• Complete continuing network and security training through authorized MOEbiz resources.

• Ability to work with others to promote teamwork.

• Experience in installing and supporting audio, video, VoIP, and network systems

• Familiarity with various audio-video equipment and network components.

• Strong troubleshooting and problem-solving skills.

• Ability to read and interpret technical drawings and schematics.

• Excellent communication and customer service skills.

• Ability to use standard networking tools, punch down tool, toning device, screwdrivers, etc.

Minimum Requirements:

• Valid driver's license, insurance, and reliable transportation.

• Ability to lift and carry up to 50 pounds.

• Proven experience in a similar role, with a strong understanding of network and audio-visual technologies.

• A Bachelors or Associates degree in a related field is preferred.