Audio Visual Specialist - SPS-North America

Are you an experienced Audio-Visual Specialist with a passion for technology and a knack for creating seamless meeting experiences? If you have 3-5 years of AV support experience, an expert with both Macs and PCs, and excel at setting up and troubleshooting conference and meeting technology, we want you to join our dynamic team! Come be a part of a collaborative environment where your skills and enthusiasm will be valued and celebrated. Apply now and let's create amazing audio-visual experiences together!

Responsibilities:
•    Independently operates maintains, analyzes, troubleshoots, repairs and manages A/V systems and peripherals.
•    Performs daily morning check of all conference rooms to proactively identify issues and ensure they are all in working order for the days meetings.
•    Owns pre-meeting A/V checks for high-profile events as well as for VIP video meetings.
•    Troubleshoots and upgrades and /or replace AV componentry.
•    Coordinates external vendor support when required.
•    Fully meets key support performance metrics, such as trouble ticket SLAs. 
•    Full, complete, timely and accurate incident managements of application usage.
•    Proactively seeks out additional work during downtime.
•    Builds professional relationships with customers and other teams.
•    Maintains professionalism and composure when interacting with all employees.
•    Trains back-up and providing guidance on policies and procedures.
•    Determines what additional support is needed when handling sensitive inquiries.
•    Provides exceptional customer service to client.

Requirements:
•    High School Diploma (or equivalent) required. 
•    3-5 years prior A/V work experience preferred.
•    Industry certification preferred.
•    Certified Technology Specialist (CTS) preferred.
•    Hours: 8am – 5:30pm Monday to Friday.
•    Excellent organizational and time management skills.
•    Analytical abilities and aptitude in problem-solving.
•    Superb written and verbal communication skills.
•    Current knowledge or ability to learn computer-based systems required for functions of position.
•    Required to maintain an overall professional appearance and attitude.
•    Adhere to all policies and procedures required.
•    Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
•    Ability to lift or move 40 lbs. or greater frequently.

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.