Audio Visual Support Engineer II - Think Systems Inc

NO C2C or Sponsorship
Main location - Fairfax VA with travel to other Northern VA facilities required

The audio-visual engineer II will be responsible for the design, development, and implementation of audio-visual solutions to support our clients locations. This includes designing sound systems that are designed to meet enterprise needs; developing new products or enhancements as needed; creating custom software packages including but not limited to digital audio interfaces (either analog or digital); providing technical assistance with project management functions.

The candidate must have experience

• The ability to work on multiple projects simultaneously within an agile environment while maintaining high quality standards.
• Skills in audio mixing, video matrix switching, user training, presentation assistance, electrical wiring, programming, basic construction, control automation, and lighting.
• Support employees with scheduled real-time, in room support during the length of their VTC call including room readiness, call set up, call quality, etc.
• Assist with troubleshooting throughout the operating units, by responding to personnel-initiated trouble tickets during normal business hours.
• Expedited on-site response time.
• Continued staff training for supported audio-visual equipment as needed.
• Includes travel expenses to and between hospitals.
• Coordinate and operate a trouble ticket system designed to identify customer service issues.
• Provide remote diagnostics and take corrective action.
• Track repeat problems and provide feedback (reports) to the Audio-Visual Provisioning Manager.
• Identify recurring problems that may require escalation to the, or design changes and develop test plan to produce a resolution.
• Coordinate and communicate with IT resources to ensure that hardware and software faults are resolved to customer's satisfaction.
• Serve as an escalation point for Level 1 staff
• Assist in training of Level I Technical Support staff, including basic Call Receipt and Troubleshooting.

Technical/Functional Skills:

• Excellent communication, customer support, and interpersonal skills.
• Ability to manage Incidents and Escalations from end user or vendor reporting systems
• Hands on experience supporting Microsoft Teams Room, Surface Hub, Crestron, Biamp, Cisco Control Hub
• Strong working knowledge and experience configuring Microsoft Teams Rooms (Control Hub)
• MTR is a plus.
• Working knowledge of networking and troubleshooting connectivity.
• White glove support for Executive and Large Events
• Knowledge of basic Audio/Video signal flow
• Ability to read CAD drawing sets and Diagrams (Nice to have)

• Incident Management-

• Microsoft Technology Stack-
• Teams Room, Surface Hub, Microsoft Pro Portal, Teams Admin Center, Azure, Intune
• Crestron Technology Stack-

• Cisco Technology Stack

• Network Fundamentals
• Use of Templates
• Basic understanding of TCP/IP, Firewall, Active Directory, Client.

6. Event Support
White Glove, Executive, Large Event

Equal Opportunity Employer, including disability and protected veteran status