Autism Service Coordination Supervisor - Arizona Autism United

This is a great opportunity to join an Arizona Top Workplace winner, non-profit organization, that truly cares about people and offers great professional development and internal job growth!  Do you want to know you're making a difference in people's lives? It's an exciting time to join our team as a Service Coordination Supervisor!

This might be a great opportunity for you if:

• ... you have experience with AND you're passionate about supervising and supporting a team;
• .... you're a critical thinker and possess strong problem-solving skills;
• ... you're passionate about helping others get the services they need;
• ... you possess excellent verbal and written communication skills;
• ... and you enjoy collaborating with others!

The primary role of the Service Coordination Supervisor is to:

• Supervise and monitor the interest, scheduling, onboarding, and ongoing compliance of our clients to ensure that quality and timeliness standards are being met and maintained.
• Supervise and collaborate with team members who work across clinical programs to schedule and onboard clients, with the goal of creating and implementing standard processes across AZA United.
• Supervise Service Coordinators and provide guidance, support, training and process updates
• Understand funding source contracts and requirements;
• Designing, documenting, and enforcing policies and procedures; and ensuring compliance and best practices are met by the department.  

Schedule: This is a full-time role, and the anticipated work schedule is Monday-Friday 9am-5pm. 
Location: This role is HYBRID - 90% remote and 10% in-office(s). 
Pay: The starting pay range for this role is $29-$36/hour DOE. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

Develop, monitor and support assigned staff: 

• Provide initial and ongoing training for assigned employees 

• Oversee the work of all assigned employees to ensure performance standards are met 

• Frequently observe the work of assigned staff and meet with them regularly to provide performance feedback and monitor progress towards goals 

• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions should the need arise 

• Serve as subject matter expert regarding Service Coordination processes 

Process Documentation & Improvement 

• Document procedures in a way that can be easily understood and implemented by others 

• Regularly review Service Coordination processes to ensure accuracy and relevance to current practices 

• Streamline and standardize Service Coordination processes by identifying areas for improvement and making suggestions for how to make those improvements 

Service Coordination Activities 

• Supervise the collaboration of administrative and clinical teams for Service Coordination activities 

• Act as a back-up to all Service Coordinators in the event of absences or changes in bandwidth

• Monitor scheduling processes for quality and compliance with AZA United procedures 

• Special projects as assigned related to Service Coordination 

Communication 

• Communicate with both internal and external stakeholders to provide high quality coordination and resolve challenges efficiently and effectively 

• Collaborate with all levels of employees and management 

• Work with Administrative, Operations, and Clinical teams to develop, implement and improve systems related to building and maintaining effective Service Coordination 

Demonstrate and reinforce behavior with teammates that is consistent with our organizational values: 

• Grow with purpose.  Stay informed.  Be of service.  Bring people together. 

Experience & Qualifications:

• G.E.D. or HS Diploma required; Associate’s degree or equivalent professional experience preferred 
• At least 2 years of successful Supervisory experience 
• At least 2 years of related experience in a complex administrative support role, preferably roles that involved coordination/scheduling/onboarding of clients in the behavioral health field (autism field experience is a PLUS)
• Excellent computer and technical skills (must be highly proficient in Excel; must be able to work in multiple databases and systems related to the role)  
• Must provide your own reliable transportation and be able to travel regularly to AZA United's office and clinic locations throughout Maricopa County 
• Must be able to obtain an AZ Fingerprint Clearance Card, provide proof of car insurance/registration and meet other hiring requirements

Perks: 

We provide a collaborative work environment focused on transparent communication, teamwork and professional growth! In addition to a job that offers some flexibility and work/life balance, you will receive these benefits: 

• A competitive salary with guaranteed 2% pay increases every 6 months
• An excellent comprehensive health benefits package that includes health, dental and vision, employer contributions to your health savings account, company paid Short-Term/Long-Term Disability, and employer-paid basic life insurance
• A 401K plan with up to 4% match after one year of service
• Generous paid sick time and PTO, and 12 Paid Holidays
• Student Loan Forgiveness: As a non-profit organization, your employment (when consistently working at least 30 hours a week) meets requirements under the Public Service Loan Forgiveness program (for student loan forgiveness). For more information you can visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
• Paid Maternity/Paternity Leave

Join our fantastic team and help us keep the motor running behind the scenes, so we can help as many kids with autism as possible!  For more information about AZA United please visit our website at www.AZAunited.org or view our profile on Glassdoor.  We look forward to meeting you soon!

Autism knows no race, religion, gender, or identity.  We need and value diversity and inclusion in our workforce in order to fully support our families.  AZA welcomes applicants of any race, age, religion, gender, identity or any other aspect which makes you unique.    

        

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