Auto Dealership Warranty Assistant / Biller / Motor Vehicle - Maplecrest Ford Lincoln

Fast-paced, energized to excel and nationally acclaimed as one of the most successful auto dealerships in the country (Let’s just say we’re a twenty-time winner of Ford Motor Company’s prestigious PResident’s Award). Yes, that's us and we're proud of it!

If you are equally into fast-paced and energized work environments and care deeply about top-notch performance than please, show us what you have and join us because we want you on our team.

We pay competitively, offer great benefits and believe in professional development (we pay for training!). So, read on and if you feel you're a fit then please apply.

Job Summary:

The Warranty Assistant reports to the Service and Parts Director and must have experience processing Ford Motor Company claims.

We’re looking for the right fit:

A person with a can-do spirit and positive attitude who thrives in a fast-paced, team-oriented, dynamic, work environment. An individual with an eye for detail and a temperament that stands for excellence.

Job Accountabilities (include but are not limited to):

• Process all warranty paperwork to ensure proper detail, documentation and to verify factory criteria.
• Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 14 days of warranty receivables.
• Communicate with service advisors to determine the scope of a claim.
• Understand and follow-up all manufacturer and after-market warranty policies and procedures.
• Review in detail all written warranty repair orders for accurate completion and legibility, adhering to all applicable policies and Ford Motor Company's warranty procedure manuals.
• Identify incomplete or improperly prepared repair orders and ensure that the person issuing the claim makes all corrections and/or completions.
• Coordinate with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.
• Arrange for parts to be shipped to factory or distributor.
• Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.
• Reconcile all warranty receivables and work with business office to obtain payments.
• Track all services and customer records as required by warrantor.
• Maintain and update knowledge of factory recalls, announcements and procedures.
• Establish and sustain productive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
• Identify and enter relevant codes and/or other administrative data required.
• Flag appropriate technicians for the hours earned on the operations they performed.
• Examine repair orders for accuracy to avoid issuing duplicate claims.
• Monitor the use of special warranty programs.
• Report to management any abuse or fraudulent manipulation of warranty claims.
• Submit warranty claims to the manufacturer or warranty company using current administrative tools and resources.
• Confirm that all deductibles are properly documented and processed to ensure quick collection from the customer.
• Review all returned and/or rejected warranty claims and prepare for resubmission.
• Ensure accurate record keeping, including submitted, returned / rejected or paid claims and their current status.
• Provide a weekly report to the service manager regarding claims status.
• Arrive and depart from work at the hours designated by service management.

Abide By Maplecrest Company Expectations:

• Demonstrate behaviors consistent with Maplecrest’s Vision, Mission and Values in all interactions with customers, co-workers, vendors and suppliers.
• Adhere to all company policies, procedures and safety standards.
• Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its employees, or customers.

You will need Your “A” Game and these Qualifications

• Strong organizational and follow-up skills
• Must be able to work Saturdays
• High school diploma (Demonstration of progress toward a college degree preferred)
• Valid state drivers license

We offer our Team Members:

• 401 (k)
• Medical benefits
• Generous vacation plan
• Professional development for high-potential employees

Maplecrest is an equal opportunity employer and a drug free workplace

Equal Employment Opportunity

Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.

Job Description

The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed

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