Auto Insurance Claims Associate - First Chicago Insurance Company (FCIC)

At First Chicago Insurance Company, our employees are our biggest asset! It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas. Join in on the excitement and become part of our thriving organization!

We are seeking the ideal candidate for our Claims Associate opening for our growing insurance company!

The Claims Associate will be responsible for assisting the Claims Department in overall productivity. Scope of the position includes ensuring compliance with state mandated handling guidelines and delivering customer service to our insureds, claimants, and agencies.

**This position is a full-time position reporting on-site to our headquarters in Bedford Park, about one mile south of Chicago Midway Airport.

DUTIES & RESPONSIBILITIES:

• Assist adjusters by directing customers through the claims process and answering claims related questions.
• Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses.
• Contribute to maintaining call volume commensurate with unit objectives.
• Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed.
• Review and issue vendor payments.
• Attach approved estimates to claim files / assign field inspections / drive-ins.
• Handle and process total loss titles, POA's. etc.
• Work on special projects as directed.

QUALIFICATIONS:

Required:

• Prior customer service experience.
• Excellent communication, interpersonal and organizational skills.
• Good typing/data entry skills (min. 30 wpm).

Preferred:

• Some college courses
• Insurance experience is a plus!