Automation Service Engineer - Guardant Health

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360®, Guardant360 CDx, Guardant360 TissueNext™, Guardant360 Response™, and GuardantOMNI® tests for advanced stage cancer patients, and Guardant Reveal™ for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.

About the Role: 

As the Automation Service Engineer you are part of a dynamic team that supports our two sites (Redwood City & Palo Alto) and works on various laboratory equipment including liquid handlers & sequencers and is responsible for installations, maintenance & repairs etc. 

Essential Duties and Responsibilities:

• Perform equipment installations, maintenance, repairs, and qualifications to ensure the highest level of instrument reliability and up-time.
• Monitor instrument metrics and advocate serviceability within cross-functional teams
• Responsible for instrument up-time and ensuring that service documentation meets Guardant Heath's quality management system
• Evaluate equipment performance trends to propose long-term solutions as needed.
• Ability to quickly learn new technologies and disseminate information by developing SOPs, checklists, and service bulletins.
• Contribute to the management of a maintenance and calibration system.
• Help end-users troubleshoot issues
• Provide service and support during normal business hours, as well as after hours and on weekends as needed.
• Effectively communicate with third party service providers.

• A BS degree in an engineering or scientific discipline, with a minimum of 5+ years of related industry experience.
• Minimum of 3 years service engineering or instrumentation and equipment support.
• Proficient in providing service support for Hamilton Robotic liquid handlers.
• Experience providing service support for Qiagen QiaSymphony, Agilent TapeStation, Illumina Sequencers, and various other laboratory instrumentation.
• Experience authoring and executing PM, IQ, OQ, repair, and other service related documentation.
• Familiarity with developing and executing training programs and providing knowledge-transfer to other engineers and lab personnel.
• Experience working within a CLIA and GMP regulated environment.
• Experience standardizing processes for scalability and sustainability.
• Ability to effectively communicate and collaborate with internal and external colleagues and customers from diverse scientific, engineering, operational, and regulatory disciplines.
• Experience utilizing Lean Manufacturing and Six Sigma methodologies.
• Liquid Handler programming experience is a plus.
• Field service engineering experience is desirable.
• Ability to take part in an on-call rotation with afterhours and weekend response as needed.
• Willingness to travel up to 20% as needed.

For positions based in Palo Alto, CA or Redwood City, CA, the base salary range for this full-time position is $88,000 to $118,800. The range does not include benefits, and if applicable, bonus, commission, or equity.

Within the range, individual pay is determined by work location and additional factors, including, but not limited to, job-related skills, experience, and relevant education or training. If you are selected to move forward, the recruiting team will provide details specific to the factors above.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.

Please visit our career page at: http://www.guardanthealth.com/jobs/

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