Automation Support Analyst - Direct Placement at TalentBurst, Inc.
Waltham, MA
About the Job
Job Opening: Automation Support Analyst
Click below to apply-
https://perkinelmer.wd1.myworkdayjobs.com/External/job/Customer-Site---NY/Automation-Support-Analyst_JR-034708
Job Title: Automation Support Analyst
Duration: Full time/ direct hire
Health benefits included
Location: Rensselaer, NY (12144)
Responsibilities:
Click below to apply-
https://perkinelmer.wd1.myworkdayjobs.com/External/job/Customer-Site---NY/Automation-Support-Analyst_JR-034708
Job Title: Automation Support Analyst
Duration: Full time/ direct hire
Health benefits included
Location: Rensselaer, NY (12144)
Responsibilities:
- Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
- Implements customer specified benchtop computing design and processes
- Administers and assures connectivity of customer's Windows based platform
- Conduct and maintain inventories of client systems
- Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
- Manage On-boarding, retirement, and relocation of equipment
- Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
- Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
- Ensures adherence to client's corporate policies through periodic reporting and compliance programs
- Acts as the technical support contact for instrument vendor
- Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams
- Provides technical support for new system validations and change management efforts
- Create and maintain a physical inventory of lab equipment, PC's, software, and any other information specified by the client
- Submit weekly Engineer reports to the team lead by COB on the last business day of the week
- Acts as client Liaison for software/hardware related inquiries
- Participate in client team meetings
- Provides support across all PerkinElmer Enterprise practices as required
- Excellent customer service skills complimented by an ability to listen to and interpret client requests
- Ability to troubleshoot complex technology issues
- Strong verbal and written communication skills
- Ability to identify, track and complete tasks for multiple projects under prescribed timeframes
- Bachelor's Degree or relevant industry experience
- 2+ years of technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing, and backup systems
- Experience with scientific instrumentation
- Experience in Life Science environment
- Must be able to remain in a stationary position more than 25% of the time
- The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite
- Frequently use objects, tools, or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function
- Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds)
- Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument/equipment), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position
- Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
- Use of personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory
