Automotive Call Center Representative 1 - Blain's Farm & Fleet

At Blain’s Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive balance.

As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for six consecutive years!

• All major Holidays & Birthday off
• Advanced Leadership Training Programs: build the skills to grow your career
• Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
• Internal recognition programs that support an engaged workplace
• Profit Sharing
• 401(K) with company match
• Saturday & Sunday weekend premium pay $2.50 per hour
• Competitive base pay starting at $15.00/hr with annual performance-based merit raises*

The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain’s Farm & Fleet position description for accurate pay range information.

As an Automotive Call Center Representative, you will ssist retail auto service team with customer service, suggestive selling, and customer scheduling. Services include qualifying customer needs, product selection and availability and closing the sale.

1. Provide outstanding customer service on telephone.
2. Assist retail store customers with questions regarding tires, oil changes and batteries
3. Understand retail Tire Desk duties.
4. Assist customers with problem resolution.
5. Scheduling of in-store customer appointments.
6. Perform special order buying duties for retail stores.
7. Be able to create work orders including products and services sold on telephone.
8. Maintain daily goal assessments to meet individual goals.
9. Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures

• 2-3yrs of Customer Service experience, preferably in the automotive industry
  
• High School Diploma or equivalent

• Strong written & Verbal communication skills
  

• Basic Microsoft Office skills including Word, Outlook & Excel

• Work independently with minimal supervision
• Use of critical thinking to solve customer issues

Blain Supply, Inc and Blain’s Farm and Fleet (collectively “Blain’s”) is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain’s does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 6 years in a row.