Automotive Call Center Representative at Herb Chambers Honda of Westborough

Imagine coming to work every day with the tools and training you need to be successful and the confidence knowing you are working for the best. Voted a Best Place to work by the Boston Globe consecutively!

For over 35 years we have been committed to providing an exceptional client experience and we know that starts with our most valuable resource-our team members. The Herb Chambers Companies is currently looking for Customer Service and Call Center Representatives to join our Team.

As a Call Center Representative at our State-of-the-Art Centralized Herb Chambers Service Business Development Center you will handle inbound/outbound calls and appointment setting for our service customers. We are looking for someone comfortable with high volume calling, a “GO GETTER" and a professional well-spoken candidate. If you have experience in customer service, telemarketing, retail or sales then we encourage you to apply today! Previous dealership experience is a plus, but not required.

Job Responsibilities:

• Daily communication with customers on inbound calls, outgoing calls and texting solutions to schedule service appointments.
• Basic customer service follow-up calls after completion of service visits.
• Maintain and follow our script and inbound call process to efficiently schedule appointments at ease for our guests.
• Work closely with Service Management, Service Advisor and Parts Advisor teams.
  • Communicate with Managers, Service Advisor and Parts teams to ensure properly scheduled appointments.
• Ongoing training on basic dealership guidelines and scheduling systems.
• Perform courtesy calls informing guests of maintenance due via telematics systems and/or reminding them of recalls for their vehicle.
• Daily and Monthly performance reporting.

What do we offer you?

• Nationally recognized training and tools
• Medical (HMO & PPO), vision, life & Dental
• 401K Retirement
• Newly remodeled & state-of-the-art work space and environment
• Tenured Senior Management

Submit your resume today for a confidential interview!

• Strong phone, email and communication skills
• Positive attitude and high energy at all times
• Basic MS Office knowledge; computer software and Internet proficiency
• Professional appearance, verbal/written communication and strong