Automotive Customer Service Advisor - Groove Auto

 Groove Mazda seeks a customer-focused, results-oriented Automotive Service Advisor to join our growing team!

What We Offer:

• A Positive Work Environment: At Groove Auto, we prioritize your success and offer a positive work environment where you can thrive and reach your full potential.
• Competitive Pay Plan and Career Path: Our competitive pay plan provides ample opportunities for financial growth and offers a clear career path for advancement.
• Flexibility and Paid Time Off: Paid time off that accrues from day one of employment
• Comprehensive Benefits Package:  We provide an extensive benefits package, including medical, dental, vision, life, and disability insurance and more!
• Retirement Planning: 401(K) plan, including an employer contribution
• Health and Wellness reimbursement of up to $75.00 per month 
• Employee Discounts

Position Overview:

Automotive service advisors are professionals who liaise between customers and the auto technicians working on their vehicles. They identify the need for, sell, and schedule service work. When taking your car in for repair, this is often the first person you will come into contact with when arriving to bring your vehicle in for service.

This position is commission-based, and income opportunity ranges from $60,000 - $90,000 annually

Who You Are: 

• You are coachable and committed to learning and following company processes
• You have exceptional communication, organization, and follow-up skills that result in an excellent customer experience
• Meeting or exceeding productivity and service standards is a priority
• When under pressure, you maintain a positive attitude with customers, peers, and management
• You thrive on educating customers on proper care for their vehicles
• You have 2+ years of service experience in an automotive dealership

Essential Functions:

• Greet each customer in a prompt, courteous manner, and let customers who are waiting in line know that they will be helped soon
• Communicate with service customers to determine the nature of the mechanical problems
• Secure customer agreement before repairs are started, cover the cost estimate, and approximate time when the vehicle's work will be completed.
• Obtain customer and vehicle data.
• Schedule appointments using dealership-approved forms
• Advise customers on the care of their cars and the value of maintaining their vehicles by the manufacturer's specifications, using maintenance menus
• When necessary, communicate the need for additional work, explain the details to the customer, including the extra cost and time consideration, and document correctly on the repair order.
• Follow up on the progress of each repair order during the day and contact customers by telephone regarding changes in the estimate or time promised.
• Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
• Interpret warranty information and policies for customers
• Advise customers of parts ordered and make an appointment to have them installed before the customer leaves
• Assist the service manager as necessary
• Adheres to all company policies, procedures, and safety standards

Requirements:

• Must be at least 18 years of age
• Prior experience in the automotive industry (1+ years of dealership experience) 
• Valid in-state driver's license and have and maintain an acceptable, safe driving record
• Able to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States

Who We Are:   

Groove Auto, a Summit Automotive company, is built upon a different way of thinking.  We embrace a culture that recognizes strength lies in differences, not similarities.  Our associates are a team of highly energized, engaged and diverse people bound together by our core beliefs and values.  Together we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our brand is about the Power of Yes – meaning that we empower our associates to provide our customers with a safe, positive, stress-free experience, whether in sales, parts, or service. We want to be known for creating a customer and associate experience that is tailored to individual and diverse needs.

Summit Automotive Partners is a privately-held automotive management group headquartered in Centennial, Colorado with over 15 automotive dealerships throughout Colorado, New England, and Wyoming.

To learn more about Career Opportunities with Groove Auto visit us at https://www.grooveautocareers.com/

Check out what our team has to say about working in service at Groove Auto! 

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.