Automotive Customer Service Sales Representative | BDC Sales at Progressive Auto Group

Automotive Customer Service Sales Representative/Phone Sales

Progressive Auto Group , one of the area’s most successful automotive dealerships, is currently seeking a FULL TIME Customer Service Sales Representative for their Business Development Center – NO EXPERIENCE NECESSARY, WILL TRAIN THE RIGHT PERSON . This position offers an opportunity to join one of the area’s best dealership, work in a great environment, and start a great career with our company. Opportunities for advancement are available and this is a great way to get your start in the automotive industry.

In this role you will use excellent customer service skills, a pleasant and positive attitude, and solid work ethics to answer customers’ needs, develop sales, build rapport and provide our customers with the best possible automotive-buying experience.

Job Responsibilities:

• Answering incoming sales calls
• Contacting internet leads received from our website and third party sites
• Determining each customer’s vehicle needs by asking questions and listening
• Setting and confirming appointments and following up with customer inquiries
• Entering all prospect communication, notes, records, and customer appointment data into the Customer Relationship Management Tool
• Preparing reports to show appointments scheduled, customer appointments kept, and customer sales based on leads received
• Learning and following call and email scripts
• Developing superior product knowledge on all new vehicle models through product training
• Follow up with customers via phone, email and text