Automotive Dealership Service Manager - Steve Napleton Auto Group
Oak Lawn, IL
About the Job
We are a family owned Automotive Group that has been a dominant part of Chicago automobile retailing for over 90 years. Our Group is growing rapidly and is seeking talented team members to help our team succeed into the next century of operations. Our Group has always and continues to support the local community and provide a fun, fast-paced and collaborative workplace where growth and advancement opportunities abound.
As a Service Manager, you will be a part of a leadership team in a fast-paced dealership environment, with ample opportunities for growth and development in the store and group.
You will be responsible for the service department and service customer experience from start to finish at our Oak Lawn Ford location. Our talented group of technicians and advisors are excited for a strong manager to join our team and continue to grow our shop.
You will be responsible for:
- Developing and optimizing a consistent process in both customer communication and shop throughput to achieve desired outcomes.
- Leading and coaching a strong service advisor team to serve our customers and our team
- Courtesy Transportation vehicles and process
- Warranty processing and managing a clean work in process
- Technician Efficiency Metrics, limiting unapplied time and maximizing GP %
- Pricing for all labor operations
- Reconditioning used vehicles (in tandem with our used vehicle manager and internal service advisor)
- Parts availability (in tandem with parts manager)
- Shop efficiency, condition, and cleanliness
- Service Marketing and promotions (in tandem with our BDC manager and marketing director)
Your qualifications:
- 3+ years managing a retail automotive service business
Job Type: Full-time
Pay: $120,000.00 - $185,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Day range:
- Weekend availability
Shift:
- 10-hour shift
- 8-hour shift
License/Certification:
- Driver's License: (Required)
Location:
- Oak Lawn FORD