Automotive Parts Advisor (Highline/Dealership Exp) - Gpac

Automotive Parts Advisor

A client automotive group in the DMV (D.C., Maryland, & Virginia) is looking to add a parts advisor to their team. This is an established, family-owned and operated auto group. Our client company has one main goal, keeping customers first always. They are very involved with local and international non-profit organizations and are seeking professionals who have the same passion, beliefs, and enjoyment of helping others while working with a close team. The room for professional development and growth is always available, and providing the support everyone needs is there. This position would be for a direct hire to our client company for a full-time position with benefits.

About the Position:

This position is for a highline European brand dealership. The Parts Counter Person sells parts to all available customers, over the counter, through the shop, on the phone, or online. This person has previous experience as a parts counter person with a dealership or aftermarket parts sales experience.

Responsibilities:

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Pull purchased parts from stock.
• If the part is not in stock, determine availability and submit fiscally sound overnight ordering if requested by the customer or tech.
• Answer phone calls, providing price quotes and other information.
• Set up orders for daily shipment, delivery, or pick-up.
• Assist Service Technicians in selecting parts needed for repairs in process.
• Notify the service desk and the customer that ordered parts have been received.
• Ensure that before parts can be charged out, the technician presents a repair order.
• Display seasonal parts and accessories in an attractive manner.
• Keep all bins, aisles and storage areas clean, near and clearly labeled.
• Be friendly, professional and efficient when working with customers and co-workers.
• Provide the same high level of service to the other dealership departments, as is given to outside customers.
• Issue credit slips for parts returned, ensuring that the original invoice or its number, is available so that purchase and pricing can be verified.
• Keep the front and rear counters clean and uncluttered.
• Advise Parts Manager when areas of the department are not in satisfactory condition.
• Keep current on new products and product updates.
• Participate in available training programs.

Qualifications: 

• Organized, positive person
• High School degree or equivalent
• Ability to read and understand technical information
• Strong communication skills to explain part information to customers and associates
• Experience with parts inventorying procedures
• Ability to lift or move heavier items
• Able to work rotating Saturdays

Required:

• Must have 2+ years of experience as a parts service within a dealership.
• Must have 2+ years of experience with customer service
• Must have a valid driver’s license with minimal, if not any driving infractions

Highly Preferred: 

• Experience with German vehicles
• Experience with DCSNet, CenterNet, and/or ETK
• Sales experience with online platforms (i.e. eBay)
• Bilingual (Spanish and/or German)

If you would like to learn more about this opportunity or other opportunities, please contact Liz Krauss-Shadley at elizabeth.krauss-shadley@gogpac.com or by calling/texting (605)679 – 9245.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.