Automotive Parts Counter Associate - Groove Auto

Are you looking to join a trusted brand that provides career growth and stability?

Groove Mazda seeks a customer-focused Parts Counter Associate to join our successful and growing team! 

What We Offer:

• Career growth and opportunity with paid ongoing certification and training
• Recognition programs & awards are part of the culture that rewards excelling and high-performance
• Flexible schedule with paid time off that accrues from day one of employment
• An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
• 401(K) with employer contribution
• Health and Wellness membership reimbursement of up to $75.00 per month
• Uniforms provided
• Employee discounts
• Fun team atmosphere

Position Overview:

The Parts associate sells parts to customers over the counter or on the phone and ensures that every customer understands parts delivery ETAs and associated charges. The Parts associate will accurately transact retail and wholesale parts sales and promptly address customer inquiries. The Parts associate gives a positive impression to every customer regarding their overall parts experience at the dealership.

This position is commission-based, and income opportunity ranges from $40,000 - $60,000 per year

Who You Are:

• You enjoy working with customers and can go above and beyond for the customer
• You are knowledgeable about sales.
• You have prior-automotive experience 
• You are a team player and can work independently when required
• You have exceptional communication, organization, and follow-up skills
• You can work with technology, such as computers, tablets, and telephones
• You can work in a fast-paced environment
• You have a strong sense of urgency
• Able to work every other Saturday

Essential Functions:

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is aware of the entire product line.
• Pull purchased parts from stock.
• If the part is not in stock, determine availability and submit a particular order if the customer requests.
• Answer phone calls, providing price quotes and other information.
• Set up orders for daily shipment, delivery, or pick-up.
• Verify ''will call'' and ''back-order'' files weekly, return them to vendors, or stock items that are not required.
• Assist Service Technicians in selecting parts needed for repairs in the process.
• Order parts not in stock after speaking with a service advisor.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. 
• When doing business with returning cash customers, ensure that their "cash account'' numbers are input to ensure proper customer tracking.
• With a declined purchase, notify the credit department. If unavailable, either decline to charge the purchase or release the credit hold following the dealership's guidelines.
• Keep front and rear counter areas clean and uncluttered.
• Participate with the Parts Manager in maintaining a Lost Sale Tracking program.

Requirements

• At least 18 years of age
• Ability to pass a pre-employment background check and a drug screen for illegal substances
• Authorized to work in the United States

Who We Are: 

Groove Auto, a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our brand is about the Power of Yes – meaning that we empower our associates to provide our customers with a safe, positive, stress-free experience, whether in sales, parts, or service. We want to be known for creating a customer and associate experience that is tailored to individual and diverse needs.

Summit Automotive Partners is a privately held automotive management group headquartered in Centennial, Colorado, with over 15 dealerships throughout Colorado, New England, and Wyoming. 

To learn more about Career Opportunities with Groove Auto, visit us at https://www.grooveautocareers.com/

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.