Automotive Parts Counter Associate - Groove Auto
Centennial, CO
About the Job
Are you looking to join a trusted brand that provides career growth and stability?
Groove Ford seeks a customer-focused Parts Counter Associate to join our successful and growing team!
What We Offer:
- Career growth and opportunity with paid ongoing certification and training
- Recognition programs & awards are part of the culture that rewards excelling and high-performance
- Flexible schedule with paid time off that accrues from day one of employment
- An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
- 401(K) with employer contribution
- Health and Wellness membership reimbursement of up to $75.00 per month
- Uniforms provided
- Employee discounts
- Fun team atmosphere
Position Overview:
The automotive parts counter person is responsible for customer service and retail sales at the store. In this position, your responsibilities include selling parts, taking stock inventory in storage, and, if necessary, on shelves. The Parts associate gives every customer a positive impression regarding their overall parts experience at the store.
Income opportunity ranges from $40,000 - $60,000 + monthly bonus: We believe in rewarding hard work and offer a pay plan that provides career growth and increased income potential.
Who You Are:
- You enjoy working with customers and can go above and beyond for the customer
- You are knowledgeable about sales.
- You have prior-automotive experience
- You are a team player and are able to work independently when required
- You have exceptional communication, organization, and follow-up skills
- You can work with technology, such as computers, tablets, and telephones
- You can work in a fast-paced environment
- You have a strong sense of urgency
- Able to work every other Saturday
Essential Functions:
- Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is aware of the entire product line.
- Pull purchased parts from stock.
- If the part is not in stock, determine availability and submit a particular order if the customer requests.
- Answer phone calls, providing price quotes and other information.
- Set up orders for daily shipment, delivery, or pick-up.
- Verify ''will call'' and ''back-order'' files weekly, return them to vendors, or stock items that are not required.
- Assist Service Technicians in selecting parts needed for repairs in the process.
- Order parts not in stock after speaking with a service advisor.
- Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- When doing business with returning cash customers, ensure that their "cash account'' numbers are input to ensure proper customer tracking.
- With a declined purchase, notify the credit department. If unavailable, either decline to charge the purchase or release the credit hold following the dealership's guidelines.
- Keep front and rear counter areas clean and uncluttered.
- Participate with the Parts Manager in maintaining a Lost Sale Tracking program.
Requirements
- At least 18 years of age
- Ability to pass a pre-employment background check and a drug screen for illegal substances
- Authorized to work in the United States
Who We Are:
Groove Auto, a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our brand is about the Power of Yes – meaning that we empower our associates to provide our customers with a safe, positive, stress-free experience, whether in sales, parts, or service. We want to be known for creating a customer and associate experience that is tailored to individual and diverse needs.
Summit Automotive Partners is a privately held automotive management group headquartered in Centennial, Colorado. It has over 15 dealerships throughout Colorado, New England, and Wyoming.
To learn more about Career Opportunities with Groove Auto visit us at https://www.grooveautocareers.com/