Automotive Porter Valet at Westbury Alfa Romeo/Fiat

Westbury Alfa Romeo Fiat is a member of the VIP Automotive Group of Long Island which provides a rare blend of outstanding leadership and a culture that is distinctively customer service-oriented. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the most successful auto groups on long island.

Full time position - Weekend availability a must

*Must have Valid Driver's License

*Opportunity for advancement!

Benefits Include:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

• 401(k)
• Employee discounts on vehicle purchases, parts and service
• Paid-time-off
• We also offer a group of supplemental benefit plans including, short-term disability, long-term disability, supplemental life insurance
• Comprehensive employee recognition programs.
• Opportunities for career advancement.

VIP's Purpose is to create value and unparalleled experience for every customer, far superior than our competitors. Our mission is to be the biggest and best provider of automotive sales and service. We want to empower our staff to provide every customer with the most memorable experience possible.

VIP CODE OF CONDUCT:

1. You are empowered to make every customer's experience memorable, especially if they have a unique request.

2. Our process will be warm and inviting in all customer interactions always using the words 'my pleasure' and 'thank you'.

3. We will always assist the customer with a smile even if we must step outside our primary duties.

4. If a guest needs directions, you will make sure they are assisted to the area they are looking for without ever pointing.

5. Phones will be answered promptly, with a smile in your voice, always asking permission to transfer or place the customer on hold.

6. You will assist in identifying any flaw in providing our customer the best possible service. You will either fix the problem immediately or use our CPR process to report it to a manager.

7. You are empowered to fix any safety concern. If you cannot correct it, you will make a manager aware immediately.

8. Your appearance, grooming, choice of words and actions represent the image of our business. You are required to follow the company's dress code, the company code of conduct and always use words consistent with professional conduct.

9. Knowledge is the key to assisting our customers. If there is a question you don't know the answer to you need to find the answer and inform the customer.

10. As a service professional you must always be gracious and respectful to your coworkers and guests.

ESSENTIAL DUTIES: (other duties may be assigned)

1. Clock in on time according to your schedule.
2. Greets all customers entering with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location.
3. Parks vehicles in the vehicle lot in an orderly manner
4. Maintains showroom and stock vehicles in clean and presentable condition at all times.
5. Cleans driveway and sidewalks, removing snow and debris as necessary.
6. Prepares new and used vehicles for lot display.
7. Transports vehicles to and from the showroom.
8. Controls traffic flow and parking.
9. Drives vehicle's with caution.
10. Maintains a clean and safe drive area, free of dirt, water, leaves, snow, etc.
11. Drives vehicles to and from service lane, service stalls, and parking lot as needed.
12. Makes key tags for vehicles.
13. Removes plastic and paper mats in front of the customer..
14. Replaces keys on keyboard
15. Wears name badge at all times.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• No prior experience or training.

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

Environmental conditions include circumstances of weather, heat, cold, wet, fumes, electricity, explosive materials, and vibration

Physical Activity
While performing the duties of this job, the employee is (occasionally/frequently/regularly) required to:

· Stand

· Walk

· Sit

· Handle, or feel

· Reach with hands and arms

· Occasionally climb or balance

· Stoop, kneel, crouch, or crawl

· Talk or hear

Values:

To perform the job successfully, an individual should demonstrate the following Values:

Teamwork through Trust and Respect

Cooperation and Attitude Effectively works with management and coworkers to complete job assignments and serve customers; demonstrates positive attitude toward job duties.

Individual Leadership & Employee Relations Uses appropriate interpersonal styles and methods to inspire and guide individuals toward goal achievement, modifying behavior to accommodate tasks, situations, and individuals involved.

Integrity
Business Ethics Maintains and promotes social, ethical, and organizational norms in conducting business activities.
Policies and Procedures Demonstrates knowledge of and compliance with all company policies and procedures.

Commitment to Customer Enthusiasm
Business Ethics Maintains and promotes social, ethical, and organizational norms in conducting business activities.
Policies and Procedures Demonstrates knowledge of and compliance with all company policies and procedures.

Passion for Winning
Communication - Effectively communicates in an appropriate and timely manner with management, coworkers, customers and business contacts.
Work Values Sets high goals or standards of performance for self and direct reports. Imposes standards of excellence rather than waiting for standards to be imposed by others.

Accountability at all Levels
Decision Making Applies common sense and good judgment to make sound decisions, including balancing complex demands and fostering effective risk taking.
Problem Analysis Locates, organizes and interprets key information to effective identify and analyze problems and develop quality solutions.
Dependability Promptly reports to work, completes tasks, and works with minimum supervision.

Commitment to Customer Enthusiasm
Job Knowledge Possesses necessary knowledge to effectively perform job duties and understands all aspects of the job.
Initiative Voluntarily initiates and follows through on necessary projects and non-routine tasks.

Salary: $16.00 - 17.00 per hour based on experience