Automotive Service Advisor (27660) - Hertz
Phoenix, AZ 85034
About the Job
Remote position on a schedule varying Mon-Fri 4:00am to 7:00pm and Sat-Sun 4:00am to 5:00pm
The hourly rate for this opportunity is $22/hr.
What You’ll Do:
- Ensure vendors are performing requested repairs at agreed upon pricing.
- Reviewing a wide range of vehicle repair requests.
- Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, warranty work covered by OEM.
- Handle repair disputes with national account vendors.
- Validating parts pricing and labor times.
- Guarantee vehicle repairs adhere to company policies and address safety concerns.
- Efficiently drive down vendor cycle time to minimize out of service days.
- Handle phone calls related to vehicles experiencing extensive down time.
- Adhere to goal setting metrics for all job functions.
- Review vehicle repairs.
- Handle phone calls, emails, and chats.
- Working behind a desk.
- Available to flexible schedule to support business needs that may require working weekends based on seniority shift bid.
What We’re Looking For:
- Highschool Diploma or GED.
- 3 years of previous vehicle maintenance experience.
- Minimum of 4 ASE certifications related to job scope.
- Ability to work remote.
- Fleet experience preferred.
- Automotive vehicle repair background.
- Ability to multitask.
- Negotiation
- Computer literate.
- Customer service.
- Experience with labor guides.
*Ability to work REMOTE – Required to be near our Phoenix office*
What You’ll Get:
- Remote Work
- Up to 40% off the base rate of any standard Hertz rental including Friends and Family.
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Source : Hertz
