Automotive Service Advisor/Customer Service Representative - CAR Services
Ronan, MT 59864
About the Job
- A Service Advisor’s (SA’s) main responsibility is to provide outstanding customer service and the best experience possible for someone dealing with their vehicle repair and maintenance concerns.
- The SA will interpret customer concerns for the technician, so that the technician can diagnose and repair problems correctly.
- The advisor then translates the actual repair problem, which may be very complicated, into language the customer can understand.
- SAs also work with customers to schedule service and handle administrative aspects of customer service departments.
- The SA will keep the customer informed about service needs and maintenance schedules for their particular vehicle. In turn, the SA will then communicate the approved repairs and or maintenance to the technician.
Source : CAR Services
