Automotive Service Advisor - Toyota - Thompsons Auto Group

Experienced Automotive Service Advisor, full time - Toyota

Thompson's Family of Dealerships is one of Northern California's Highly Rated Auto Groups. Over 30 years family owned, located just minutes from the well-known Apple Hill Area in Placerville.
We are looking for dynamic team players that care about customers, are committed to be the best they can be, enjoys working with people, a team player multi-tasker, and wants to learn and grow with us.

City wages with the small town feel

Job responsibilities

• Maintaining required CSI (Customer Satisfaction) scores
• Promptly greet customers
• Obtain customer information or update current information
• Write up customer concerns
• Preview multi point inspection process
• Perform a walk around every vehicle
• Prepare estimates for repairs
• Obtain customer authorization for repair
• Follow up with customer on progress
• Review repairs once completed with customer
• Follow up within 48 hours after repairs
• Comply with the BAR Ro standards (write it right )

Job Requirements

• Ability to multi task under pressure with work volume and stay composed
• Great in person communication skills
• Basic math skills
• Computer knowledge of basic programs and data entry
• Phone etiquette
• Automobile knowledge a plus
• 2 years experience

Benefits

• Hourly/ plus commission
• Medical, dental, vision, life, LTD, STD
• Paid vacation 
• 401k/Roth with match
• Employee discounts 
• Professional and fun work environment
• Supportive Management that invests in your career
• Job training and advancement opportunities
• Family atmosphere
• Great work / life balance

All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment

To learn more, visit us at Thompsons Family of Dealerships
 

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