Automotive Service Director - Stress Free Auto Care
Menlo Park, CA
About the Job
Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint (currently at 18 stores, with plans to hit 45+ by 2025). Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!
Job Overview
Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience. We're seeking an energetic, positive-minded Service Director who embraces challenges with enthusiasm and prioritizes guest satisfaction above all else.
Compensation
- Total Compensation Target $160,000+/yr.
- Base Pay Up to $120,000/yr.
- Bonus Pay Up to $40K/yr.
- Up to 6% Gross Profit Sharing Opportunity
Benefits
- PTO/Sick & (6) Annual Paid Holidays
- Medical, Dental & Vision Insurance
- 401(k) Matching
- Paid Skills Enhancement Training
- Employee Discount - Service & Parts
- Equipment/Toolbox Relocation Assistance
- Employee Referral Program
*This position is available to start ASAP. Apply today!
Responsibilities
- Oversee all aspects of daily operations, including scheduling, workflow management, & quality control.
- Ensure efficient use of resources and high standards of service delivery.
- Implement & enforce safety protocols and industry regulations.
- Foster a positive work environment by providing ongoing coaching opportunities.
- Uphold a customer-centric approach by ensuring prompt & courteous service.
- Experience addressing customer concerns & complaints on Yelp & Google Reviews through CDC (Complaints, Damages & Comebacks).
- Maintain strong relationships with customers to enhance loyalty & satisfaction.
- Stay updated with industry trends, technological advancements, & other markets.
- Maintain accurate records of operations, financial transactions, & employee activities.
- Prepare regular reports for management regarding shop performance & key metrics.
- Ensure compliance with all legal & regulatory requirements.
Qualifications
- Proven experience as a General Manager or similar role in an auto mechanic shop.
- Efficient in Digital Visual Inspections & Procedures
- Experience with Autoflow or similar platform, preferred but not required
- Strong leadership & managerial skills with the ability to motivate a team.
- Sound knowledge of automotive systems, repair techniques, and industry standards.
- Solid understanding of financial management & budgeting.
- Ability to multitask, prioritize, & manage time effectively.
- Degree in Business Administration, Automotive Technology or similar technical college
Physical Requirements
- Occasionally lift and/or move over 50 pounds
- Ability to work with tools lifted above their head
- Work in tight spaces as dictated by the vehicle's needed repair
- Have the needed dexterity in order to efficiently use hand-tools
- Walk/stand for the majority of the workday
- Drive manual transmission vehicles
- Keeping a brisk work pace in a high-volume environment
- Efficiently navigate a computer
Ready to Elevate Your Career? If you're interested in joining a supportive team that values your skills and dedication, we'd love to hear from you! Apply today to help us redefine automotive care.