Automotive Service Director - Wendle Ford

Automotive Service Director

Are you passionate about leading a dynamic team while driving operational success in the automotive industry? Do you thrive in an environment that values community engagement and employee satisfaction? Join an 80-year-old family-owned dealership, where we prioritize a strong, people-first culture and exceptional customer service.

As our Service Director, you will oversee all aspects of our service department, ensuring operational efficiency, customer satisfaction, and profitability. You will set high standards for your team while aligning department goals with the overall business objectives.

Pay:

• $100,000 - $150,000, depending on experience
  

Responsibilities:

• Lead, train, and mentor the service team to achieve departmental goals and individual growth.
• Implement and monitor processes to ensure operational excellence and efficiency.
• Oversee financial performance, including profit margins and productivity metrics.
• Engage with customers directly to ensure an exceptional service experience and resolve escalated issues.
• Recruit, hire, and develop talent to maintain a skilled and motivated workforce.
• Collaborate with the Parts Department to optimize workflows and ensure smooth operations.
• Drive customer retention and satisfaction by implementing innovative service strategies.
• Ensure compliance with all federal, state, and local regulations affecting the service department, including OSHA and hazardous waste disposal.
• Develop and monitor budgets while keeping the Fixed Operations Director informed of key variances.
• Adapt to changes in the automotive industry, leveraging new technologies and best practices to maintain a competitive edge.

Qualifications:

• Proven success in a leadership role within a large service department, ideally in a multi-line dealership.
• Strong background in automotive retail services, including P&L management, CSI improvement, and process optimization.
• Excellent communication and interpersonal skills, with the ability to lead by example and foster a collaborative team environment.
• Demonstrated ability to implement innovative solutions to enhance customer and employee satisfaction.
• Strong organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Experience developing and achieving targeted goals, with a focus on exceeding OEM standards.
• Valid U.S. driver's license with a clean driving record.
• Ability to pass a background check.
  

What We Offer:

• Competitive base salary with a performance-based bonus structure.
• Comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• 401(k) plan with employer match.
• Paid vacation, holidays, and personal days.
• Employee discounts on vehicle purchases and services.
• Opportunities for professional growth and development in a supportive, family-owned environment.

ABOUT WENDLE MOTORS

Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that fosters engaged employees. Wendle Motors was founded in 1943 and is family-owned and operated. If you're ready for a fun and rewarding career, we encourage you to complete this job application.

We sell new Ford and Nissan vehicles as well as used vehicles, plus we service all makes and models. Wendle Motors is committed to serving the automotive needs of the Inland Northwest by creating an atmosphere of trust, respect, and ethical values for our employees, customers, and community.

Our success and ability to provide exceptional service for over 80 years is due to our most valuable resource -- our employees! We are grateful for our hardworking team. We work hard and we play hard, but most importantly we do it together. Whether it's selling cars or supporting our local communities through donations and volunteering, we are always a team. This is why we offer competitive compensation and excellent benefits!

Wendle Motors is an equal opportunity employer with a drug-free workplace. A pre-employment motor vehicle report, criminal background, and credit check will be conducted on the chosen candidate prior to employment. Must be at least 18 years old.