Automotive Service Manager

$70,000 to $120,000+ a Year

Auto Service Manager/Director Experience is Required.

Are you great with maintaining both client AND employee satisfaction? Bob Johnson Auto Group is seeking to hire an Experienced Automotive Service Manager in the greater Rochester area, with a proven track record of success, to ensure the smooth operation of our Service Department, oversee a team dedicated to delivering top-notch customer service, and maintain the highest standards of vehicle maintenance and repair.

Our ideal candidate will be organized, highly motivated, and have a diplomatic leadership style as well as 3+ years as a Service Manager or Director. We’re looking for a high caliber individual that will grow with us and foster a positive work environment for our employees.

All applications are confidential.

Responsibilities include:

• Lead and motivate a team of service advisors, technicians, and support staff to achieve departmental goals and objectives
• Hire and manage automotive technicians, service advisors, and support personnel
• Foster a customer-centric environment focused on delivering exceptional service experiences and building long-lasting relationships with clients
• Manage day-to-day operations of the service department, including scheduling, workflow management, and quality control
• Collaborate with other departments to optimize overall dealership performance and customer satisfaction
• Monitor key performance indicators (KPIs) and implement strategies to maximize productivity, efficiency, and profitability
• Ensure maintenance and repairs are performed correctly
• Ensure proper equipment maintenance and a safe working environment

Qualifications/Requirements: 

• Full-time Position
• 3+ years of Automotive Dealership Service Management experience leading and managing a team to meet and/or exceed goals is required
• Team builder with strong leadership, managerial, and motivational skills
• Verifiable track record of growing the business and high customer satisfaction
• Outstanding customer service and customer/employee retention skills
• Financial and business acumen and the ability to increase revenue and profits
• Self-motivated, goal oriented and thrives in a fast-paced environment
• Excellent computer, customer service and communication skills
• Professional appearance and demeanor

Benefits:

• $70,000 - $120,000+ or more a year
• Generous Bonus Structure
• State-of-the-art tools and service facility
• Referral program
• Relocation assistance
• Full Family Benefits – Medical, Dental, Vision, and Life Insurance
• Flexible Spending Account (FSA)
• 401(k) Retirement Plan
• Paid Vacation, Holidays & Sick Time
• Employee discounts on products, services and vehicle purchase plans
• Long-term job security and advancement opportunities within the group

We are an Equal Opportunity Employer.