Automotive Service Manager - Eurotechnik
Fletcher, NC 28732
About the Job
About Us:
At Eurotechnik, we’re not just in the business of cars—we’re in the business of changing the face of the automotive repair industry. Our goal is to make the exceptional the norm. We take pride in fostering a dynamic team culture where collaboration, excellence, and growth go hand in hand. We receive gratification in building lasting relationships with both our external customers and our internal customers. As we continue to expand our organization, we’re on the lookout for a driven Automotive Service Manager who thrives in a high-performance environment, is eager to hone their own craft, and is passionate about leading a team to success.
Owner’s Vision:
My name is Joe Crowell, and I began my journey as an independent automotive service provider just shy of 15 years ago. The opportunity to take over an existing 1-man show auto business was intimidating but nothing short of a dream come true. My passion was wrenching, and to a fault, I took pride in fixing the things that others could not. I quickly discovered that conveying that passion with transparency and honesty was truly uncommon in the industry. Customer satisfaction became more of a reward than solving the technical problem. As word spread and demand grew, it was no longer sustainable to do it by myself.
It took years of mistakes and corrections in all facets of the business before I could truly begin to assemble a team (and don’t get me wrong, we still make mistakes today). Aligning myself with an educated group of industry peers accelerated the overall development of the organization. I committed myself to education beyond the technical realm to build a better team and provide more convenient service for the increasing demand. As necessity and demands pulled me away from the toolbox, gratification no longer was found through technical problem solving but instead, through championing the growth and opportunity for team members.
In January of this year, we opened our second location. Between 2 automotive shops and another business in the automotive industry, we currently are proud to contribute to the livelihood of 42 different families and work every day to see those families accomplish goals and realize dreams. Our market and surroundings are experiencing rapid growth, and it is our goal to parallel, if not exceed, that growth to offer unparalleled service for our customers and never-ending opportunities for our team.
We are not for everyone. Those that are okay with “good enough” or “I can do it better myself” will not fit our culture. We openly own our mistakes and learn from them. We respect one another. Effort equals opportunity. If YOU can show up and make a significant contribution and impact to the mission and the goal, we ALL find fulfillment, meaningful purpose, and ultimately, wealth.
Position Overview:
As the Automotive Service Manager, you will be the linchpin of the shop, driving both the day-to-day operations and long-term strategic goals. You will lead a team of skilled technicians and service advisors, ensuring they are motivated, trained, and equipped to deliver exceptional service. Your leadership will be pivotal in maintaining our reputation for high-quality work, customer satisfaction, and fostering a team culture that celebrates success and continuous improvement.
Key Responsibilities:
- Lead and Inspire: Manage and mentor a team of high-performing service professionals, fostering a positive and collaborative work environment.
- Operational Excellence: Oversee the location’s daily operations, ensuring efficiency, productivity, and adherence to quality standards.
- Customer Focus: Ensure an outstanding customer experience, handling escalations with empathy and professionalism.
- Growth & Development: Identify and implement strategies to drive the growth of the service department, including training initiatives and process improvements.
- Performance Management: Set clear goals and expectations for the team, regularly reviewing performance and providing constructive feedback.
- Financial Management: Manage the service department budget, including labor costs, parts inventory, and profitability targets.
- Health & Safety: Ensure compliance with all safety regulations and promote a culture of safety within the team.
- Organizational Development: Collaborate with our other service managers, general manager, and owner to identify growth opportunities, develop strategies, and implement action plans.
- Commitment to Individual Growth: Participate in continued training and education, both in house and off-site. In this organization we learn something new every day.
What We’re Looking For:
- Proven experience as an Automotive Service Manager or in a similar leadership role within the automotive industry.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent customer service skills and a commitment to customer satisfaction.
- Ability to manage and improve operational processes in a fast-paced environment.
- Financial acumen and experience managing budgets.
- Knowledge of automotive repair and maintenance procedures.
- Strong problem-solving skills and the ability to make informed decisions under pressure.
- A collaborative mindset and a passion for fostering a positive team culture.
Why Join Us?
Team Culture: Join a team that values respect, collaboration, and a commitment to excellence. Our performance standard is high and therefore mediocrity or complacency has no room amongst our core values. We do though hire for culture over talent as there is no need to despise coming to work.
Growth Opportunities: Be part of a growing company with opportunities for career advancement. We are actively expanding our offerings to new markets which not only allows us to provide more convenient services to our customers, but also creates additional upward paths within the organization.
High-Performance Environment: Work alongside a dedicated and talented team that strives for excellence every day. We appreciate the efforts of every member of the organization and celebrate the core value that our product is a result of our team.
Competitive Compensation: We take great pride in setting a new bar in independent automotive for compensation and benefits.
- 80% employer paid health insurance
- Discounted group rate dental and vision
- Simple IRA with employer match
- 7 Paid holidays annually plus PTO with full time employment
- No weekends, no nights, recharge and spend time with your family
- All the training and continuing education you could ask for and if it’s not enough, we’ll find more!
- Employee discount
- Tuition Reimbursement
- Apprentice Tool Program
- Flexible time off policy
If you’re ready to take your career to the next level and make an impact in a company that is changing the industry, we’d love to hear from you!
About Eurotechnik:
About EurotechnikWelcome to Eurotechnik, a locally owned and operated auto repair shop where your passion for cars meets exceptional service. Founded and operated by Joe Crowell, Eurotechnik has been a staple in the community for 15 years, specializing in the repair of European vehicles, including BMW, Mercedes, Porsche, Audi, and Volkswagen.Joe Crowell’s passion for cars began early on through his involvement in auto racing, where he discovered a love for the dynamic nature of auto repair and the thrill of complex problem-solving. This passion led him to assemble a like-minded team of experts who share his enthusiasm for German engineering and excellence in automotive repair.
Source : Eurotechnik
