Automotive Service Manager - Wendle Ford

Automotive Service Manager

Wendle Nissan in Spokane, WA, is seeking an experienced Automotive Service Manager to lead our service department. This role is pivotal in driving efficiency and profitability through strategic staffing, cost control, and customer retention. The Service Manager will oversee department operations, aiming for optimal productivity and client loyalty while fostering a positive work environment. Key responsibilities include hiring and training team members, enhancing customer and staff efficiency, meeting sales and profit goals, and maintaining detailed service records. If you're a results-driven leader passionate about excellent service and team development, we'd love to hear from you!

Pay:

• $90,000 - $130,000, depending on experience

Responsibilities:

• Ensure high-quality, timely service and repairs for customers.
• Recruit, train, and develop service staff to maintain a skilled and responsive team.
• Develop team members by setting clear performance expectations, providing ongoing feedback, and coaching for growth.
• Resolve customer inquiries and concerns professionally and promptly, fostering positive relationships.
• Review repair orders daily to ensure accuracy, clarity, and compliance with legal standards.
• Uphold all manufacturer policies and procedures within the service department.
• Control departmental expenses and monitor operational efficiency.
• Implement targeted marketing strategies to boost service sales.
• Manage warranty, receivables, and service contract administration with accuracy and timeliness.
• Maintain clean, organized, and OSHA-compliant service areas for a professional and safe environment.
• Serve as a liaison between the store and Fixed Operations Support, ensuring adherence to policies and procedures.
• Complete all reporting and month-end procedures accurately and on schedule.

Qualifications:

• Strong communication, interpersonal, and organizational skills.
• Positive, reliable team-player attitude with a strong work ethic.
• Proven leadership experience, ideally with 2+ years in automotive retail service management.
• Detail-oriented with a strong sense of urgency.
• Critical thinking skills to evaluate alternative solutions effectively.
• Time management skills for prioritizing tasks in a fast-paced environment.
• Demonstrated success meeting and exceeding industry standards in service and operations.
• Valid driver's license with a clean driving record.

What We Offer:

• Competitive base salary with a performance-based bonus structure.
• Comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• 401(k) plan with employer match.
• Paid vacation, holidays, and personal days.
• Employee discounts on vehicle purchases and services.
• Opportunities for professional growth and development in a supportive, family-owned environment.

ABOUT WENDLE MOTORS

Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that fosters engaged employees. Wendle Motors was founded in 1943 and is family-owned and operated. If you're ready for a fun and rewarding career, we encourage you to complete this job application.

We sell new Ford and Nissan vehicles as well as used vehicles, plus we service all makes and models. Wendle Motors is committed to serving the automotive needs of the Inland Northwest by creating an atmosphere of trust, respect, and ethical values for our employees, customers, and community.

Our success and ability to provide exceptional service for over 80 years is due to our most valuable resource -- our employees! We are grateful for our hardworking team. We work hard and we play hard, but most importantly we do it together. Whether it's selling cars or supporting our local communities through donations and volunteering, we are always a team. This is why we offer competitive compensation and excellent benefits!

Wendle Motors is an equal opportunity employer with a drug-free workplace. A pre-employment motor vehicle report, criminal background, and credit check will be conducted on the chosen candidate prior to employment. Must be at least 18 years old.