Automotive - Technical Data Analyst - Talascend

Talascend is seeking a professional, skilled individual for our Automotive - Technical Data Analyst position located in Warren, MI. 

DURATION: One year with possible extension
LOCATION: Lake Orion, MI (On-Site)

OVERVIEW:

Technical Data Analyst is a new position based at the Warranty Parts Center (WPC) in Lake Orion, MI.  The WPC provides a single location where parts replaced under warranty on vehicles in the U.S. and Canada are returned for Root-Cause Analysis.  The Technical Data Analyst is responsible for documenting non-compliance concerns with inbound shipments from dealers.  They provide formal feedback to the field staff, interact with dealers, and take appropriate action to address non-compliance when required. The Technical Data Analyst position will assist with audits and claims as well.

Preferred Work Schedule: 7am - 4PM with some flexibility.  Work Site Description: Split between office environment and viewing automotive parts in connected warehouse.

Job Responsibilities:

• Review existing summary reports of non-compliance issues for possible action.
• Complete documentation regarding non-compliance using provided PowerPoint templates for formal field/dealer feedback.
• When needed, take appropriate action to address the non-compliance.
• Ensure evidence supports actions taken.
• Interface directly with the dealer, field staff, and the WPC team.
• Identify non-compliance concerns utilizing existing reports (i.e., Hazmat, improper packaging, incorrect parts).
• Respond to requests from the WPC team to document a concern as to when non-compliance is observed.
• Document non-compliance in provided PowerPoint templates for a professional/technical audience.
• Provide field staff/dealer with formal feedback utilizing provided PowerPoint templates to substantiate the concern. 
• Communicate verbally and in writing with the dealers, when required.
• Act as site representative for dealer inquiries regarding feedback, including Hazmat, improper packaging, and return of incorrect parts.  Respond respectfully.
• Take appropriate action to address the non-compliance issues, when needed.   
• Monitor weekly/monthly reporting to identify trends.
• Work with internal customers to identify actions required to achieve the desired results.
• Ensure accurate and proper reporting to leadership.
• Support meetings as required.

Required Qualifications:

• Competence with typical office computer applications, i.e., Microsoft Word, PowerPoint, Excel, Outlook.
• Strong written and oral communication skills.
• Excellent interpersonal skills and ability to resolve conflict.
• Self-motivated with limited supervision.
• Ability to work in a warehouse environment.

Preferred Qualifications:

• 2-year Associate degree.
• Automotive knowledge.
• Experience working in an independent/dealership service or parts department.
• Experience in creating documentation for a professional/technical audience.
• Experience with Hazmat regulations and Department of Transportation 49 CFR.

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We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.

Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.