Automotive Technical Support Engineer - QUESTAR
LIVONIA, MI
About the Job
Questar is looking for a highly motivated Global Technical Support engineer to join our Technical support Team.
As an Experienced Technical Support Lead, you will play a crucial role in ensuring the satisfaction of our customers by providing top-notch technical assistance for our software and hardware products. You will be responsible for diagnosing and resolving technical issues, offering expert guidance, and contributing to the overall customer support experience, improve processes and implement new support tools.
You will work closely with R&D, engineering, customer operation, IT, and Product teams.
Location: Our office in LIVONIA, USA. Hybrid work is possible
Your D2D will include:
- Research and identify solutions to network, software, and hardware issues our customer’s encounter.
- Deeply understand customer processes and usability of our services
- Analyze and troubleshoot complex technical problems related to our software and hardware products, understanding the customer's environment and configuration.
- Provide prompt and effective technical support to customers via various channels while maintaining a high level of professionalism and empathy.
- Maintain up-to-date knowledge of our software and hardware products, features, updates, and best practices to effectively assist customers.
- Build and maintain the center knowledge & write training materials.
- Properly escalate and analyze unresolved issues to internal teams (R&D, product)
- Provide prompt and accurate feedback to customers/account managers.
- Develop and maintain a strong working relationship with our customers and partners to ensure their needs are met.
- Develop and maintain strong relationships with other teams, such as product, engineering, and sales, to ensure that support issues are effectively addressed and resolved.
A good fit would be:
- Minimum of 3 years’ experience as a Technical Support Engineer in global environment
- Bachelor's degree in a related field or equivalent work experience.
- Experience working in a software and hardware company.
- Fluent English & Spanish
- Experience in working the Automotive/Fleet management industry – big advantage
- Strong knowledge of software and hardware troubleshooting techniques.
- Excellent communication and interpersonal skills.
- Patience and ability to remain calm under pressure.
- Problem-solving skills and a strong customer-centric mindset.
What will you enjoy?
- Working in a successful leading company in the growing automotive industry
- A dynamic, energetic, and supportive work environment
- Cutting edge technologies
- Being exposed to and working with a variety of interfaces and customers
- Meeting complex project requirements for customers across the globe
- Flexible & Hybrid work environment
Who we are?
Questar Auto Technologies is a company at the forefront of the automotive industry, introducing innovative AI technology for predictive vehicle health & Driver behavior. We help our clients in the automotive sector, including automakers and fleet operators, to unlock the value of their vehicle data and make informed decision through insights delivered to them through our systems. Our solution combines cutting-edge AI-based analytics software, advanced data analytics, and extensive experience in the automotive industry telematics. By performing deep learning both onboard vehicles and in the cloud, Questar's technology can predict potential issues before they occur, enabling proactive management of maintenance, drivers, and mission, reducing TCO.
Questar system is deployed in 20 countries and some of the largest OEMs & Teir1 are part of the company customers.
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Source : QUESTAR