Automotive vehicle Data Analyst at HCLTech

SKILLS/EXPERIENCE                                                                                                                                                                            

• Experience or firm understanding of the Vehicle Service Repair process                                                                                                                                                                                          
• Software Development & Data systems: basic understanding of software programming syntax and data system Interface                                                                                                                                              
• Self-motivated problem solver with the ability to thrive in a dynamic environment and exhibits desire for continuous improvement                                                                                                        
• Professionalism including customer service/interface       
• Identification of service delivery concerns, corrective action planning and resolution.                                                                                                                                                                             
• Client relationship management, including attendance at scheduled and ad hoc client meetings.                                                                                                                                                                                    
• Provide responsive escalation support to address software failures and data issues affecting customer vehicles                                                                                                                                                 
• Complete technical training (online and hands on) to achieve technical proficiency                                                                                                                                                                                    
• Oversee team JIRA process. Ensure ticket/cases are managed and completed in a timely manner.                                                                                                                                                                
• Monitor SSH-related Dashboards.                                                                                                                                                                                       
• Produce metrics reports used for team performance tracking and management updates.                                                                                                                                                                              
• Identify automation opportunities to improve issue detection & resolution capability/efficiency.