Automotive Warranty Administrator - Mercedes-Benz - Murgado Automotive Group

Mercedes-Benz of Laguna Niguel, a prestigious member of the Murgado Automotive Group, is seeking an experienced and detail-oriented Warranty Administrator to join our growing team. If you are organized, thrive in a fast-paced environment, and want to be part of a luxury brand that values precision and excellence, this is the opportunity for you!

What We Offer:

Competitive Compensation package

401(k) with Company Match

Paid time off (PTO) and holidays

Employee Discounts on vehicle purchases, parts, and service

Opportunities for professional development and career growth

Work in a state-of-the-art facility with a team of passionate professionals

Key Responsibilities:

Process and submit warranty claims efficiently and accurately, ensuring compliance with manufacturer policies

Verify all necessary documentation, including repair orders, parts, and labor for warranty claims

Monitor and track warranty parts returns, following up with the appropriate departments as needed

Reconcile warranty receivables and ensure prompt collection from manufacturers

Handle rejected or denied claims, investigating and resolving issues where applicable

Work closely with the service and parts department to ensure warranty guidelines are met

Maintain knowledge of current warranty policies, guidelines, and procedures

Communicate effectively with manufacturers, service technicians, and customers regarding warranty claim status

Qualifications:

Previous experience as a warranty administrator or in a similar role (automotive industry experience preferred)

Strong understanding of warranty guidelines and manufacturer claim procedures

Excellent organizational skills with attention to detail

Ability to work independently and handle multiple tasks simultaneously

Proficiency with dealership management systems (experience with Reynolds & Reynolds or CDK a plus)

Strong communication and customer service skills

A positive, team-oriented attitude

Why Work with Murgado Automotive Group?

At Murgado Automotive Group, we pride ourselves on being leaders in the automotive industry. With over 40 years of experience, we are dedicated to fostering a collaborative work environment where our employees can grow and succeed. As a Warranty Administrator at Mercedes-Benz of Laguna Niguel, you will be part of a dynamic, supportive team with endless opportunities for career advancement.

Apply Today!

If you're ready to join a high-performing team and work with one of the world's most prestigious automotive brands, we want to hear from you! Apply today to become a Warranty Administrator at Mercedes-Benz of Laguna Niguel.