AV Service Field Engineer at New Era Technology
West Chester, PA 19388
About the Job
AV Service Field Engineer
Job Details:
Job Type: Full-time
Description:
Great BenefitsMedical
Dental
Vision
401K with a match28 paid days off including company holidays
5 different Flexible Spending account options
New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.We are looking for team members to contribute to and deliver our mission: To deliver and support technology solutions that securely connect people, places, and information. New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.
Requirements:
SUMMARY:AVService Field Engineer are responsible for repairing and maintaining audiovisual and multimedia systems.HIERARCHY: The Service Engineer reports directly to the Service Delivery Manager.
PRIMARY DUTIES: The AV Service Field Engineer shall be responsible for but not limited to the following:
Work to achieve 100% customer satisfaction 100% of the time
Perform service calls, troubleshoot, and resolve problems with A/V systems
Perform preventative maintenance of contracted systems
Load and test control code
Load and tweak DSP files
QA systems after performing work
Train clients on use of A/V systems
Assist in systems installation when necessary
Crimp, solder, wire pull, label, terminate, and other technical tasks associated with A/V systems
Maintain a professional appearance and attitude
Resolve all customer service issues with management
Maintain all associated paperwork in a timely manner (timesheet, expenses, etc.)
Follow system drawings and wiring details
Submit markups when needed
Van inventory, maintenance and appearance
Full compliance with company s policies and procedures
Other duties as deemed necessary by management
COMPETENCY:
Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.
Understanding of how A/V systems function, and how to diagnose and resolve problems within those systems.
An ability to use discretion and good judgment with regard to sensitive or confidential information.
Proficient with computers, including audiovisual applications (Cisco, ClearOne, AMX, Crestron, Poly, etc.)
Must have a clean driving record
Ability to work flexible hours and limited travel
EXPERIENCE: A minimum of three years of related Audio-Visual experience and an InfoComm CTS designation or significant progress towards it.
QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED EDUCATION: High school diploma or equivalent.
LANGUAGE SKILLS: English
PHYSICAL DEMANDS: Ability to drive a company van to client sites Ability to stoop, kneel, bend at the waist, and reach on a daily basis Ability to safely use ladders, scaffolding and lifts Regularly use hands and fingers to handle, control or feel objects Regularly see details of objects that are less than a few feet away Regularly speak clearly so listeners can understand Regularly understand the speech of another person Frequently work on projects that require deadlines Ability to lift and carry up to 40 pounds.
WORK ENVIRONMENT: West Chester, PA office, warehouse and client sites.
EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Overtime is possible. Ability to work flexible hours is required.
TRAVEL: 90% travel required to client sites within two hours. 10% travel to client sites further away with possible overnight stays. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EEO/AA Statement New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status. In addition to federal law requirements, Advanced AV, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.