AV Specialist - Apex Systems

Job#: 2044878

Job Description:

Audio and Video (A/V) Technician - Onsite in Burlington, NC - W2 only, no C2C

*Candidate must be able to work on the clients W2 without a vendor or employer*
*Candidate must be able to start working onsite in Burlington, NC from day 1*

The primary role of the AV Support Specialist will be to support, maintain, and test AV technology across our clients campus. This position will respond to requests for support, coordinating responses as needed with other team members, colleagues, and outside vendors when necessary. This position will have broad interactions across the University with various constituents and work in multiple settings to provide training and documentation for existing AV systems. Technology AV

Audio and Video Engineer - Onsite in Burlington, NC - W2 only, no C2C

Minimum Required Education and Experience:*

Associate’s degree with a technical focus is required. Any equivalent combination of education and experience directly related to the role may be considered. The candidate should have a minimum of 2 years of recent relevant work experience.

Preferred Education and Experiences: Bachelor’s degree preferred in a technical field. 3+ years of recent relevant AV-related experience is preferred. Experience with AV control systems such as Crestron, Extron, Dante, etc. is preferred Additional industry-specific certifications are a plus: Avixa Certified Technology Specialist Certified Technology Specialist (CTS) is preferable Manufacturer related certifications

Required Other Training, Certification, or Licensing: Knowledge, Skills & Abilities:

Experience installing and/or maintaining AV equipment, including but not limited to projectors, projection screens, and AV interface equipment.

Organizational and time-management skills; demonstrated ability to anticipate problems, regularly exercise independent judgment, responding quickly and appropriately to issues and opportunities as they arise. Help maintain documentation pertaining to technology-enabled spaces.

Excellent customer service, people, and communication skills (both verbal and written) are required. Ability to work with colleagues across departments to solve technology-related problems in University learning spaces. Familiarity with Microsoft Office 365, Chrome, Firefox, and Edge web browsers.

POSITION DUTIES Technology AV Support Specialist

JOB DUTIES % of time Duties / Responsibilities

Essential / Marginal 40% Support and Maintenance: The AV Support Specialist provides technical support for AV equipment and systems. They will respond to requests for assistance from faculty, staff, and students, troubleshooting any issues and resolving them in a timely manner. This response may involve diagnosing hardware and software problems, conducting repairs, and coordinating with other team members or external vendors for more complex issues.

Essential 30% Testing and Quality Assurance: The AV Support Specialist will regularly test AV technology to ensure its functionality and performance. This involves conducting thorough tests, identifying issues or malfunctions, and implementing necessary fixes or improvements. By maintaining the quality of AV systems, they contribute to a seamless user experience during lectures, presentations, and other events.

Essential 20% Coordination and Collaboration: In their role, the AV Support Specialist will collaborate with various stakeholders, including team members, colleagues, and external vendors. They will coordinate responses to support requests, ensuring efficient and effective problem resolution. This may involve working closely with IT teams, event organizers, instructors, and other staff members to address specific AV requirements and provide appropriate solutions.

Essential 10% Training and Documentation: The AV Support Specialist will conduct training sessions to educate users on the proper operation and utilization of AV systems. They will assist in developing training materials and documentation to assist faculty, staff, and students to use the available technology effectively

• Seniority Level

  Associate

• Industry
  • IT Services and IT Consulting

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.