AV TECH I (ON CALL) - Hard Rock International (USA), Inc.

POSITION SUMMARY:

The Audio Visual Technician I (AV Tech) provides leadership, high quality expertise and timely support for all Nightlife Audio Visual systems. This team member will support digital video distribution systems (Optibase, etc), Crestron, AMX, CobraNet; DSP and all associated technologies such as digital signage, TV and other feeds, microphones, sound systems and more.  The AV tech will research and recommend technical solutions for client needs, coordinating from proposal to implementation to training and support.  The tech will provide break/fix support to casino systems as required.

ESSENTIAL FUNCTIONS:

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations in order to provide superior guest service.
• Provides extraordinary guest service, positively affects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Strategic planning for all in house AV systems.
• Partner with business units to design and deliver innovative AV solutions.
• Insures exemplary AV support and guest service to internal/external clients.
• Install / Maintain AV equipment to insure 99% uptime.
• Software Deployment Support / Maintenance.
• Setup and support of AV requirements for property systems and events as needed.
• Leads AV projects as assigned.
• Maintains AV inventories, support procedures/documentation and current configuration files for AV systems.
• Coordinates with equipment vendors and service providers for maintenance and services provided for equipment and service support agreements.
• Creates documentation and training programs for end users to become self-reliant
• Communicates system issues and incidents to impacted parties.
• Document/report on all support activities per departmental policies.
• Must be available to work different shifts that will include nights and weekends
• Other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• 3+ years’ experience Audio / Visual Implementation / Support (Advanced) / Installation / Troubleshooting / Repairs.
• Data Networking Fundamentals
• Cisco experience preferred, CCNA certification a plus.
• Optibase MGW 1000/ IIS / Crestron Programming / CoolSigns experience a plus.
• ICIA CTS certification is preferred.
• Requires well developed written and verbal communications skills.
• Friendly and service oriented.
• Able to work in isolation for a full shift.
• Current Driver’s License and reliable transportation.
• Able to work any shift.
• Requires an Associate's degree or its equivalent and/or 5 years of experience in the field or in a related area.

KNOWLEDGE OF:

• Ability to read and comprehend industry periodicals, artist riders, detailed reports, memos, or letters.
• Ability to perform public speaking.
• Ability to read and understand all Hard Rock Hotel & Casino policies and procedures.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Proficient knowledge of Microsoft Office, Excel, and Word is required.

ABILITY TO:

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Represent HRHC Bristol with media, associations, and any other third parties as needed.
• Must be able to push, pull and lift 10-50 lbs. and bend, stoop and reach on a limited basis.
• Communicate clearly and concisely, both orally and in writing.
• Be a strategic, analytical, ethical, and effective motivator.
• Participate in the development and administration of goals, objectives, and procedures.
• Prepare clear and concise administrative and financial reports.
• Interpret and explain policies and procedures.
• Operate various types of office equipment.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Be flexible to work varying shifts and time schedules as needed.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.

DISCLAIMER:

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).