AV & Technology Support Specialist - The HT Group

Job Location: Austin, TX - Onsite/Hybrid
Position Type: Full Time
Job Shift: Primarily Daytime
Job Category: Information Technology

Position Summary: The Audio/Video Technology Support Specialist is responsible for providing expert support and management of the organization's AV systems and related technology. This role will focus on maintaining and troubleshooting audio/visual equipment, ensuring seamless operation of AV systems, PCs, and other technology across multiple locations. The ideal candidate will be adept at resolving technical issues involving hardware, software, network infrastructure, AV systems, and related peripherals, with a strong emphasis on audio/visual and technology integration.

Position Responsibilities:

• Assist the IT director and Senior AV Engineer to plan and execute AV and technology-related projects, ensuring timely completion and optimal performance
• Install, maintain and troubleshoot audio/visual systems, ensuring high-quality performance across all locations
• Provide hands-on support for AV equipment, PC s and networked systems, including resolving issues with hardware, software and peripheral devices
• Asses new AV technologies, define integration needs and recommend improvements to enhance system functionality and user experience
• Troubleshoot and resolve technical issues, including hardware/software problems, network problems, audio/visual issues, telecommunication, and home automation.
• Regularly update and upgrade AV systems and related technology to maintain peek performance and meet evolving organizational needs
• Respond promptly to technical support requests, tracking and resolving issues to ensure a smooth AV and technology experience for all users
• Handle multimedia tasks, including setting up and managing AV equipment for presentations, meetings and special events
• Develop and follow consistent scheduled for AV system maintenance, ensuring reliability and minimizing downtime
• Be available for on-call support, including occasional weekend work and travel to various locations as needed
• Adhere to all OSHA safety regulations

Essential skills and experience:

• High School diploma required: Some college/degree preferred; or any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
• Minimum 3 years of experience in audio/visual technology support.
• Strong expertise in AV systems, networking, wiring and infrastructure, with hands-on experience in system installation and maintenance.
• Proficient in Microsoft operating systems, Microsoft Office and relevant AV and networking applications.
• Demonstrated ability to troubleshoot and resolve complex technical issues involving AV systems and technology.
• Exceptional interpersonal and communication skills with a positive attitude and a strong commitment to delivering excellent customer service.
• Ability to manage multiple projects, prioritize tasks and meet deadlines independently.
• Keen attention to detail, with a focus on quality, accuracy and continuous improvement.
• Ability to maintain confidentiality and professionalism.
• Possess a valid driver s license with a good driving record.

Valued but not required skills and experience:

• Experience in private estate/hotel/ hospitality/museum environments
• Microsoft certification or equivalent AV-related certifications
  
  

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Standing, walking, sitting, lifting, bending, and working in tight spaces. Close vision demands due to continual desktop computer work requirements. Driving of personal vehicle required to various local properties. Out of town travel required. Occasional lifting of up to 40 pounds.
• Work environment: Fast-paced, Office/cubical setting as well as computer room. Noise level usually moderate to loud
• Travel: Some travel required, often on short notice.
• General sign-off: The employee is expected to adhere to and ensure compliance with all relevant OSHA safety regulations for all facility personnel; as well as all company policies, and to act as a role model in the adherence to policies.

WHAT WE OFFER:

• Fun, team-oriented environment
• Competitive salary and performance based bonus program
• 100% employer paid medical, dental, and vision insurance for employees and their dependents (with participation in our Wellness Incentive Program)
• 401(k) + match
• Generous vacation and personal time off allowance
• Charitable donation matching program
• Training and development opportunities
• Programs and activities to encourage a balanced lifestyle

This is a drug free workplace where all candidates are required to complete a background check and drug test before employment

Our client is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. AV & Technology Support Specialist