Availability Manager, Mid-level (Day Shift) - Independent Software
Annapolis Junction, MD 20701
About the Job
What you will be doing!
Independent Software is hiring a Availability Manager. Candidate will man a 24/7 watch center that monitors enterprise networks, printers, and other services within the contract’s scope of responsibility, report anomalies, engage on-site technicians or request support through the call-in process, and track/report progress, and author an After-Action ReportKey Requirements:
- Serves as the contract’s 24/7 POC for contact/interface with customer leads.
- Troubleshoots, repairs, and tests computer workstations, servers, printers, peripherals, and teleconferencing equipment. Installs and configures computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.
- Conducts sites surveys; assesses and documents current site configuration and user requirements.
- Support IAVA reporting as needed, and engage vendor partners to support Walk Out requests.
- Collect data and update databases create reports as required, to support operational updates. Provide daily update briefs.
- Participates in meetings with multiple contract, vendor partner, and customer leaders.
- Participates in outage coordination and other operational support activities as required.
- Engages leaders in global work centers to address operational concerns.
- Acts as tier one support to Call Manager and networks at varying levels to support field operations.
- High School/GED with seven (7) years of experience. Equivalent education and experience: Associates degree and four (4) years of experience or Bachelors degree and two (2) years of experience
- 8570 certification
Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.
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Source : Independent Software