Avaya & Cisco PBX Telecommunications Engineer - Tampa, FL - Georgia IT Inc.
Tampa, FL
About the Job
Job Title : Avaya & Cisco PBX Telecommunications Engineer
Location : Tampa, FL
Salary : DOE (salary Plus benefits)
Position Type : Fulltime
Interview : Phone
Number of Positions : 2
Industry certifications : CCNP Voice or better
Relevant Experience (Yrs.)
9 to 10 years of experience in Avaya and Cisco PBX Voice telecom solution engineer Experience Required
(US Citizens/ GC/GC-EAD preferred)
Job Description
Must have:
Location : Tampa, FL
Salary : DOE (salary Plus benefits)
Position Type : Fulltime
Interview : Phone
Number of Positions : 2
Industry certifications : CCNP Voice or better
Relevant Experience (Yrs.)
9 to 10 years of experience in Avaya and Cisco PBX Voice telecom solution engineer Experience Required
(US Citizens/ GC/GC-EAD preferred)
Job Description
Must have:
- Knowledge of Avaya and Cisco PBX hardware up to and including Avaya CM 6.3 and Cisco CUCM 10.5 releases
- Knowledge of voice adjuncts; including Avaya AES, Cisco CUPS, Call Management System, Modular Messaging, Unified Messaging, and AcmePacket Session Border Controllers
- Experience with call center application and functionality including vector, VDN and DNIS routing design
- Understanding voice and contact center operations, testing and validation
- Trunking, including ISDN and SIP-based services
- TCP/IP, DHCP and networking experience
- Extensive experience managing enterprise-scale voice deployments on a variety of platforms and adjuncts
- Experience of a financial services environment highly desirable but not essential
- Experience of customer support in a time-critical environment solving time critical production issues and problems.
- Analytical and methodical approach to problem solving
- Experience of working in a heavily controls-focused environment highly desirable
- SME Troubleshooting problems and managing escalations provide solution for issues in timely manner.
- SME technical expert to drive T2/T3 staff and vendors to resolve complex problems.
- Technical leader for incidents, diagnosis and determining the most effective way of resolving problems.
- Drive automation initiatives for the system maintenance activities.
- Drive support groups to automate processes to increase group's efficiency.
- Support future process conversion projects into Global Voice Operations organization.
- Validate builds for cost savings and driving optimization projects to meet cost objectives.
- Must have strong self-management and be ready to use own initiative
- Ability to react to a dynamic environment
- Ability to remain calm and objective in a high-pressure environment
- Strong problem-solving skills and analytical approach
- Strong customer and colleague communication skills, both written and verbal
- Fluent English skills both written and oral are a requirement.
- Good Communication Skills and Team Skills.
- Strong analytical capabilities in Voice Operations and Call Management system and Project Management concepts
Source : Georgia IT Inc.
