Avaya-Telecommunications Engineer (Mid-Level) - Impact Business Group

• Bachelor's degree in computer related field required. Three to four years of experience in the telecommunications industry may be considered in lieu of degree. 

• Performs routine Moves, Adds, and Changes to the AVAYA telecommunication system and system adjuncts.
• Work with users to define needs or provide training in proper use of equipment and services.
• Assists in the design, development, testing and training of AVAYA communications software and hardware. Will also be involved in the implementation, training and testing of communications projects.
• Works with vendor support groups to ensure proper escalation during outages or periods of degraded system performance.
• Ensures that integrity, availability and accessibility of the network infrastructure are maximized.
• Ensures that the enterprise network infrastructure is cost-effective and that the network services provided are strategically aligned to long-term MHS goals.
• Responsible for integration of all networking equipment and applications to ensure smooth and seamless flow of information and data across the entire enterprise network.
• Support on-going analysis of performance, availability, and maintainability of the enterprise network to ensure superior results. Trouble-shoot, identify and implement corrective measures as appropriate to ensure issues are resolved before system operation is threatened or critical problems arise.
• Assist in developing and maintaining policies, procedures, and models based on industry best practice. Update as required on a timely basis.
• Participate in Technical reviews of new technologies and upgrades to assist in planning and timing of implementation to ensure improvements are achieved and planned benefits are realized as anticipated with minimal impact and interruption to user community.
• Work proactively with system users to identify opportunities for increased functionality to improve staff efficiency and effectiveness. Implement improvements as necessary.
• Performs other related work as required or requested. 

• Two to four years' experience in the telecommunications Preferred. 

• Knowledge of AVAYA communication manager, AVAYA Modular Messaging, AVAYA Call Center software, Ecas call accounting, Trunking from a LEC T1, POTS, loop start, ground start Trunking, Data Networking basics, and structured cabling principles.
• Demonstrated problem solving skills and ability to consistently exercise sound judgment and initiative in all circumstances, including very stressful situations. Must also be able to effectively manage competing priorities.
• Demonstrated ability to communicate effectively with all levels of staff both in and outside of IT essential as well as experience in dealing with and managing proper escalation of critical service calls with vendor support to ensure timely and appropriate resolution to system issues.
• Demonstrated dedication to a positive attitude and strong customer service support.
• Demonstrated technical and business written and verbal skills required. Proficiency in creating appropriate system documentation is essential.
• Must possess strong skills in personal diplomacy and customer service and consistently demonstrate a high level of motivation, commitment to teamwork, professionalism and trustworthiness.
• Must possess sound decision-making ability, operate well under pressure and be tenacious in resolving difficult problems. 

Contract positions

Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment. 

Permanent placed employees

Paid by and qualify for benefits in accordance with the policies of the hiring company. 

Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.

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