Aviation Lounge General Manager - Premier Global Links

Job Overview:

Join the brand-new, luxurious Virgin Atlantic Clubhouse at LAX, an exclusive space offering elite passengers a unique Virgin Atlantic experience. As the General Manager, you'll lead daily lounge operations, driving a service standard that mirrors the premium Virgin Atlantic brand. From à la carte dining to a full-service bar, this upscale lounge environment requires a hands-on GM committed to guest satisfaction, quality service, and operational excellence.

The role includes an immersive cultural training experience with Virgin Atlantic, including a week at their headquarters in England and additional training at East Coast lounges like JFK. This is not just a management role but one where active participation in daily operations is essential.

Key Responsibilities:

• Operational Leadership: Oversee all lounge activities, ensuring premium service, high-quality food and beverages, and a welcoming guest experience.
• Financial Management: Meet financial targets, manage budgets, control costs, and align operations with Virgin Atlantic's business goals.
• Guest Experience: Maintain Virgin Atlantic's elite service standard through personalized guest interactions, managing a team dedicated to hospitality excellence.
• Team Development: Hire, train, and mentor staff, fostering a culture of professionalism and customer focus that reflects the Virgin Atlantic brand.
• Safety and Compliance: Uphold health, safety, and regulatory standards, ensuring compliance with TSA and California's employment regulations.

Ideal Candidate Profile:

• Experience: 5+ years in a General Manager or Director role within airport lounges, high-end hotels, private clubs, or upscale hospitality venues.
• Skills: Strong leadership skills with an ability to manage diverse teams, maintain client relations, and deliver high standards in guest experience.
• Operational Knowledge: Proficiency in food and beverage services, inventory systems, and menu management software.
• Flexibility: Ability to adapt to changing needs, handle multiple priorities, and take on additional tasks as required.
• Credentials: Must pass a TSA background check and obtain an LAX Airport Badge.

What We Offer:

• Compensation: Competitive salary, with flexibility for exceptional candidates.
• Relocation Bonus: $5,000 sign-on bonus after 30 days.
• Benefits: Comprehensive benefits package, including paid time off, health coverage (medical, dental, vision), 401K, and access to ongoing training and development.
• Professional Growth: Opportunities for continuous learning, tuition reimbursement, and access to Virgin Atlantic's health and wellness programs.

Is This Role Right for You?

If you have a background in upscale lounge or hospitality management, a commitment to top-tier guest experiences, and the flexibility to manage both people and operations, we invite you to apply. Join us in delivering an unmatched Virgin Atlantic experience to travelers at LAX.