Aviation Operations Specialist - Serco North America

Are you an air traffic controller looking to travel and serve as a one-person “go-team” to help facilities that are critically staffed? Serco has a great opportunity that allows you to live almost anywhere in the contiguous United States and travel to our Serco air traffic control towers when needed! As an Operations Specialist, you must be available to travel to any of our 61 locations. You are not designated to a specific facility and have the advantage of returning home when not temporarily assigned to a facility.

The Operations Specialist travels to any one of Serco’s towers, many times on short notice, obtains a quick certification and then fills in as an Air Traffic Control Specialist (ATCS) or Air Traffic Manager (ATM) as needed. Extensive travel is required. Applicants must be familiar with a VFR air traffic concepts, practices, procedures, and must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. An Operations Specialist must have the ability to lead and direct the work of others and typically reports to an Area Manager or Director.

Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Ramp Control Services in 12 western states.

What we offer:

• In compliance with state and local laws regarding pay transparency, the salary for this role varies from $33.09 to $48.51/hr dependent on the location temporarily assigned to. Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

• • Travel per diem – varies by location.

 As an ATCS, the Operations Specialist will control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include:

• • Answering radio calls from arriving and departing aircraft

• • Issuing landing/takeoff instructions
  • Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity
  • Issuing air traffic clearances
  • Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources
  • Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities
  • Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace
  • Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment
  • Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties
  • Coordinating with and issuing instructions to airport vehicles and personnel
  • Maintaining and disseminating records of daily operations
  • Other duties as assigned

As an ATM, the Operations Specialist must be familiar with standard ATC concepts, practices, procedures and function as an ATCS. A manager must rely on experience and judgment to plan and accomplish goals. Duties include: 

• • Reporting to the Area Manager
  • Supervising
  • Scheduling
  • Overseeing and directing training for controllers
  • Ensuring that all reporting requirements are met
  • Ensuring all facility directives and Standard Operating Procedures (SOP) are followed
  • Acting as a liaison with airport management and FAA at local levels

If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient, and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Requirements to join the team

• • • US Citizenship
  • An FAA Second Class Medical Certificate
  • A Control Tower Operator (CTO) rating or a Credential with a Tower Rating and 6 months of practical experience in accordance with 14 CFR Part 65.39
  • Minimum 5 years’ experience as an air traffic controller with a minimum of 3 years of supervisory experience preferred.
  • Minimum 3 years’ experience in the FAA Contract Tower Program preferred.
  • Eligibility to work for Serco under Federal Immigration Laws
  • Verification of education and employment references from previous employers including the release of drug and alcohol records
  • Passing a pre-employment drug screen
  • Receiving an FAA Security clearance (interim and final suitability)
  • Proof of identity and eligibility to work in the United States
  • Desired experience and skills:
    • Excellent organizational skills
    • Excellent communication skills (oral, written, presentation)
    • Intermediate computer skills (MS Office suite – Excel, Word, PowerPoint, Teams)
    •  

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.